Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
Junior Service Manager/ Service Manager (WSDS)
City: BydgoszczJob Description
Responsible for services delivered within a Workplace and Service Desk tower to a customer
Working with the Service Delivery Manager to gain understanding of the client, the contract, the business context and the priorities of the account
Attend the service reviews and undertake the appropriate actions
Orchestrate end to end services for his Tower, and for all other towers needed to deliver his service (top of stack principle)
Ensure that the critical operating tasks are successfully managed along the contract lifecycle through implementation of the relevant policies and standards inc. compliance against security policies
Create strong cooperation with Service Management Center to ensure (in creating ad-hoc projects) that customer is operating using standard methods and tools whenever
For all significant changes and implementations drive the completion of the service acceptance, technical assurance and handover processes
Responsible for the Account operations, service processes usage, capacity planning & business backlog within the Tower, scope & evolution requests
Creating or validating the solution part of limited upselling proposals (within delegation (volume, risk, standardization)
Job Requirements
University degree
Experience in a comparable position
Know how: contractual / legal, outsourcing
Very comprehensive expert knowledge in area of responsibility
Fluent English skills
Customer Orientation, Teamplayer, Execution and Implementation, Leadership, Motivational Fit
TOEIC certification would be a plus.
Additional Information
The position will be located in our office in Bydgoszcz
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.
We offer:
Stability of employment and contract;
Possibility of training and professional development;
Work in dynamic international environment;
Daily contact with foreign language;
Attractive bonuses (salary, awards, twice a year premium);
Private healthcare;
Life insurance;
Benefits package;
Contact with the latest IT technologies;
Good atmosphere in a young and dynamic team;
Bonuses foe commuting to work;
Relocation package in the event of change of residence.
