Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 1 rok
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems
Job specification:
- Ensuring the successful performance of the Service Desk and supporting day-to-day delivery of services globally
- Responding to customer queries and providing a first time fix whenever possible using telephone and remote administration tools
- Being responsible for troubleshooting, processing and resolving of received incidents with support tools
- Providing face to face support for end-users when needed
- Performing technical and non-technical tasks
- Working in 24x7 system, although with free weekends
- Being responsible for continuous upgrade of IT knowledge by keeping up with new technologies in order to provide effective support for customers
- Presenting “Customer First” mind set
Requirements:
- 1-2 years on similar position
- English (B2+/C1)
- Working knowledge of commercially-available IT technologies such as:
- Active Directory
- Microsoft Server
- Microsoft Office
- networking equipment and connectivity, printing methods, mobile device platforms (Apple, Android) and management tools, mobile voice, services and plans, and a variety of user and administrative software etc.
Nice to have:
- Experience working as part of a larger, distributed, global IT organization
- Analytical, detailed thinking
- Strong technical skills
- Proactive, process driven, personality that enjoys searching out opportunities for improvement
- Certifications such as: MCSA, Network+, A+
- Strong intercommunication skills
- ITIL v3 Foundations certification of Incident/Request Fulfillment process knowledge
We offer:
- Working in a multinational environment
- Medical care package
- Holidays and glasses finance suport, Christmas benefits
- Multisport/Edenred card
- Parking finance support
- Bonus finance plan