IT Technical Analyst with Italian
Kraków IT Technical Analyst with Italian
Kraków
NR REF.: 1088801
Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here.
Experienced client service professional capable of providing direct client support for the more time-consuming, sensitive and complex issues, including those escalated from more junior team members and requiring access management.
Key Accountabilities:
Critical Skills/Knowledge:
Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.
Kraków
NR REF.: 1088801
Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here.
IT Technical Analyst – Service Desk
Experienced client service professional capable of providing direct client support for the more time-consuming, sensitive and complex issues, including those escalated from more junior team members and requiring access management.
Key Accountabilities:
- Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations.
- Acts as first or second point of contact for clients to request assistance. Can resolve all Tier 1 and many Tier 2 problems by applying procedures and their seasoned expertise.
- Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps.
- Resolves work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution.
- Can address complex issues that require specific subject matter expertise (e.g., relating to emerging technologies, mobile devices, etc.)
- Provides input to development of process and work improvements. Implements improvements after management review and approval.
- May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members.
- Notifies clients of outages affecting service.
- Documents problems and resolutions and creates documents for knowledge transfer.
- Produces reports summarizing the work effectiveness of the team.
- Reviews current processes or standards and recommends improvements.
Critical Skills/Knowledge:
- Possesses the knowledge of standard hardware and software in the IT infrastructure required to address more complex incidents that involve multiple areas of the applications and/or infrastructure.
- Has at least 6 months of experience in client service or IT Support
- Has the expertise to independently handle nearly all routine and non-routine inquiries and problems.
- Proficient in English
- Fluent in Italian
Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.