IT Svc Suppt Specialist-Snr
Kraków IT Svc Suppt Specialist-Snr
Kraków
NR REF.: 1082869
Technology Services – Specialist
Job Purpose Statement:
Participates in technology services aspects of assigned projects (new locations, expansions, re-locations, new equipment, strategic/ Corporate roll-outs etc) contributing to on-time achievement of the project goals & compliance with established standards & regulatory requirements. With guidance may lead specific aspects of projects. Project deliverables typically include power & data infrastructure, voice & data network connectivity etc.
Provides effective support for critical systems, networks & equipment. Includes disaster recovery management, all types of installs/upgrades/ maintenance.
Job Size:
- Typically has an assigned territory with multiple functions & locations /may include support for in-country and/or a GSP country/ies
- Projects include participating in location expansions new location openings, roll-out of new technologies etc.
- Contributes to projects by advising on more routine technology constraints, solutions & costs
- Budget responsibility for assigned parts of projects
Key Accountabilities:
IT & Business knowledge - Develops an in depth understanding of relevant technologies (network architecture, telecommunications, data transfer etc), together with a good understanding of the FedEx business ( key business applications, systems & processes, roles of key functions, impact of technology on service & results etc). Uses the knowledge to prioritise & provide effective business advice & solutions.
Prioritisation, planning & co-ordination - Uses effective methods & tools to plan & prioritise assigned projects, maintenance activities & re-active support for technology failures/contingency situations. Includes using project management software, scheduling of maintenance that may be through vendor contracts, reprioritisation of ongoing work to address immediate business needs or changing project parameters.
Contingency management - In the event of a serious business outage (customs clearance, scanning, sort, Courier communications failures etc) implements the established contingency plan. Seeks guidance when needed, in order to support the timely resolution of service by involving relevant people, & personally assisting in the diagnosis & fixing of the problem. Keeps the Manager & key departments informed on the status of progress.
Performs defined preventative measures such as making & testing backup & storage of business critical data, maintaining documentation of all network and business critical systems details (eg configuration information). Contributes to the development & testing of local disaster recovery plans.
Project support - Leads the less complex aspects of technology services projects to expand/upgrade facilities/systems (hub, ramp, station, GTS, Finance etc), or to open new locations, both within local and remote countries. Under guidance works on the more complex aspects.
With guidance recommends initial analysis & cost estimates, designs the actual solution. May present to local management, explaining the solution/actions needed. In accordance with defined parameters, prepares appropriate financial justifications & project plans for final review & approval.
Project implementation - With guidance, co-ordinates the implementation phase of each project. Typically involves recommending & managing vendors/contractors (quotation process, defining requirements, supervising work, reviewing quality etc) and actually performing part of the installation (re-cabling, establishing communication links, connecting hardware to LANS, voice to PABX’s, patch panels, scanning solutions, servers, p.c.s etc).Uses an agreed process to review & control costs, and cash flows within approved parameters.
Technology service assurance - Supports the business in achieving a secure, reliable & stable technology platform. Performs systems testing & remote monitoring, installing corporate virus protection & security packages, upgrades etc. Ensures all results comply with defined manufacturers’ & FedEx standards. Creates & maintains appropriate records.
Supports the business & end users (including Executive management) in the timely resolution of ongoing technical problems (printer failures, VPN set-up, install standard pc applications etc) or in re-organisation of the work areas , desk moves (p.c. & telephone), moving equipment (Courier or warehouse scanning), moving or upgrading software etc.
Project deployment - Participate in technology services aspects of assigned Corporate, EMEA or local country projects (e.g. Genesis, Powerpad, SOX etc). may performs installations, surveys, create documentation etc that is in accordance with defined parameters (specifications, standards, timeframes etc). Includes providing recommendations & making approved adaptations to plans to meet local requirements.
Information & advice - Provides analysis & updates for IT functions & local Management. Includes preparing accurate & relevant information/ recommendations relating to less complex technical projects/issues/requirements. (e.g. modifications to sort equipment or new IT hardware that improves productivity etc). Under guidance works on the analysis of more complex requirements/issues.
Provides effective written & verbal instructions or explanations relating to the use/maintenance of technology. Includes one-on-one & group briefings for users & presentations to Management.
Network integration - In accordance with country specific requirements, performs defined aspects of network integration in relation to LAN, WAN & GSP infrastructure (router & firewall installation & configuration etc).
Kraków
NR REF.: 1082869
Technology Services – Specialist
Job Purpose Statement:
Participates in technology services aspects of assigned projects (new locations, expansions, re-locations, new equipment, strategic/ Corporate roll-outs etc) contributing to on-time achievement of the project goals & compliance with established standards & regulatory requirements. With guidance may lead specific aspects of projects. Project deliverables typically include power & data infrastructure, voice & data network connectivity etc.
Provides effective support for critical systems, networks & equipment. Includes disaster recovery management, all types of installs/upgrades/ maintenance.
Job Size:
- Typically has an assigned territory with multiple functions & locations /may include support for in-country and/or a GSP country/ies
- Projects include participating in location expansions new location openings, roll-out of new technologies etc.
- Contributes to projects by advising on more routine technology constraints, solutions & costs
- Budget responsibility for assigned parts of projects
Key Accountabilities:
IT & Business knowledge - Develops an in depth understanding of relevant technologies (network architecture, telecommunications, data transfer etc), together with a good understanding of the FedEx business ( key business applications, systems & processes, roles of key functions, impact of technology on service & results etc). Uses the knowledge to prioritise & provide effective business advice & solutions.
Prioritisation, planning & co-ordination - Uses effective methods & tools to plan & prioritise assigned projects, maintenance activities & re-active support for technology failures/contingency situations. Includes using project management software, scheduling of maintenance that may be through vendor contracts, reprioritisation of ongoing work to address immediate business needs or changing project parameters.
Contingency management - In the event of a serious business outage (customs clearance, scanning, sort, Courier communications failures etc) implements the established contingency plan. Seeks guidance when needed, in order to support the timely resolution of service by involving relevant people, & personally assisting in the diagnosis & fixing of the problem. Keeps the Manager & key departments informed on the status of progress.
Performs defined preventative measures such as making & testing backup & storage of business critical data, maintaining documentation of all network and business critical systems details (eg configuration information). Contributes to the development & testing of local disaster recovery plans.
Project support - Leads the less complex aspects of technology services projects to expand/upgrade facilities/systems (hub, ramp, station, GTS, Finance etc), or to open new locations, both within local and remote countries. Under guidance works on the more complex aspects.
With guidance recommends initial analysis & cost estimates, designs the actual solution. May present to local management, explaining the solution/actions needed. In accordance with defined parameters, prepares appropriate financial justifications & project plans for final review & approval.
Project implementation - With guidance, co-ordinates the implementation phase of each project. Typically involves recommending & managing vendors/contractors (quotation process, defining requirements, supervising work, reviewing quality etc) and actually performing part of the installation (re-cabling, establishing communication links, connecting hardware to LANS, voice to PABX’s, patch panels, scanning solutions, servers, p.c.s etc).Uses an agreed process to review & control costs, and cash flows within approved parameters.
Technology service assurance - Supports the business in achieving a secure, reliable & stable technology platform. Performs systems testing & remote monitoring, installing corporate virus protection & security packages, upgrades etc. Ensures all results comply with defined manufacturers’ & FedEx standards. Creates & maintains appropriate records.
Supports the business & end users (including Executive management) in the timely resolution of ongoing technical problems (printer failures, VPN set-up, install standard pc applications etc) or in re-organisation of the work areas , desk moves (p.c. & telephone), moving equipment (Courier or warehouse scanning), moving or upgrading software etc.
Project deployment - Participate in technology services aspects of assigned Corporate, EMEA or local country projects (e.g. Genesis, Powerpad, SOX etc). may performs installations, surveys, create documentation etc that is in accordance with defined parameters (specifications, standards, timeframes etc). Includes providing recommendations & making approved adaptations to plans to meet local requirements.
Information & advice - Provides analysis & updates for IT functions & local Management. Includes preparing accurate & relevant information/ recommendations relating to less complex technical projects/issues/requirements. (e.g. modifications to sort equipment or new IT hardware that improves productivity etc). Under guidance works on the analysis of more complex requirements/issues.
Provides effective written & verbal instructions or explanations relating to the use/maintenance of technology. Includes one-on-one & group briefings for users & presentations to Management.
Network integration - In accordance with country specific requirements, performs defined aspects of network integration in relation to LAN, WAN & GSP infrastructure (router & firewall installation & configuration etc).
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