IT Service Delivery Manager - Demand and Capacity
Wrocław IT Service Delivery Manager - Demand and Capacity
Wrocław
NR REF.: 1116560
Your new company
For our Client, well-known international company located in Wrocław we are looking for IT Service Delivery Manager - Demand and Capacity.
Your new role
The IT Service Delivery Manager is responsible for developing and maturing our Demand and Capacity Planning as part of our IT Service Management by taking ownership of the process and driving maturity in service level coverage, service level performance management, process improvement initiatives and automation.
The role has the responsibility to build relationships with IT Service Delivery Managers to guide them on adoption of Demand and Capacity processes, coverage with SLAs, using SLA performance reporting to hold service providers to account. Establish data baselines, visual performance dashboards, use gamification to drive adoption and challenge teams to drive improvements. Function as a Product Owner to the ITSM platform development team to implement technology to support the global ITSM processes.
What you'll need to succeed
Ideal candidate should have at least 3 years of IT Service Delivery Management including responsibilities for adoption of ITSM processes and SLA performance management,remediation plans and recovering service credits. Moreover, experience of demand & capacity planning for IT Services is a must. Additionally, candidates should have advanced ITIL Service Management Qualifications. experience with IT Service Management platforms (ServiceNow preferred) and abilities to manage data, create reporting and visualisations.
You should be also ready to travel in 10%-15% time of your work.
What you'll get in return
Company offers attractive social package (bonus, medical care, Multisport, life insurance, fruits & meals, flexible working hours), opportunity for professional development and taking part in various internal trainings, working in a stable organization with a modern approach to management and working in a diverse and supportive team of professionals.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Wrocław
NR REF.: 1116560
Your new company
For our Client, well-known international company located in Wrocław we are looking for IT Service Delivery Manager - Demand and Capacity.
Your new role
The IT Service Delivery Manager is responsible for developing and maturing our Demand and Capacity Planning as part of our IT Service Management by taking ownership of the process and driving maturity in service level coverage, service level performance management, process improvement initiatives and automation.
The role has the responsibility to build relationships with IT Service Delivery Managers to guide them on adoption of Demand and Capacity processes, coverage with SLAs, using SLA performance reporting to hold service providers to account. Establish data baselines, visual performance dashboards, use gamification to drive adoption and challenge teams to drive improvements. Function as a Product Owner to the ITSM platform development team to implement technology to support the global ITSM processes.
What you'll need to succeed
Ideal candidate should have at least 3 years of IT Service Delivery Management including responsibilities for adoption of ITSM processes and SLA performance management,remediation plans and recovering service credits. Moreover, experience of demand & capacity planning for IT Services is a must. Additionally, candidates should have advanced ITIL Service Management Qualifications. experience with IT Service Management platforms (ServiceNow preferred) and abilities to manage data, create reporting and visualisations.
You should be also ready to travel in 10%-15% time of your work.
What you'll get in return
Company offers attractive social package (bonus, medical care, Multisport, life insurance, fruits & meals, flexible working hours), opportunity for professional development and taking part in various internal trainings, working in a stable organization with a modern approach to management and working in a diverse and supportive team of professionals.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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