Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy
For our Client, a global company, we are currently looking for a skilled, experienced and highly motivated person for the position of:
IT manager
Ref. no: 42610Permanent job
Location: województwo śląskie
Responsibilities:
- ensuring that IT maintenance work and troubleshooting is carried out to a high standard
- overseeing the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs)
- coordinating and overseeing your team’s projects as they support technical task execution
- ensuring effective reporting while working towards efficient, internal customer satisfaction
- owning the development and management of the IT budget, through its lifecycle
- manage people, hours and shifts: this will include staff and team scheduling
- overseeing continuous improvement of all IT team processes and initiatives
- department continually driving operational excellence
- coordination of inventory and procurement management, as it relates to the needs and realities of your IT teams and their equipment
Basic:
- a technical Bachelor’s
- management experience in an operations or logistics environment as an IT or ICT Manager, or alternatively as an IT Service Delivery Manager
- previous experience in Linux/Unix support and/or Microsoft Windows support
- networking knowledge and expertise, specifically LAN / WAN and wireless
- knowledge of IT infrastructure, including comfort with data cabling and other fundamental aspects of computer facilities infrastructure,
- previous experience of developing, lobbying for, owning and managing IT budgets; including staff, hardware and software,
- ability to hit the ground running as a team leader; you possess in-depth, superior technical aptitude, alongside excellent written and oral communications skills in English
- strong analytical skills, along with proven a problem-solving ability
- previous support team management experience, in the context of a fast-paced production environment, in which frequent and significant customer interaction is required
Preferred:
- understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems
- CISCO experience and certifications
- certifications in Unix/Linux System support and/or Microsoft Windows system support
- telecom knowledge, including VOIP / SIP as well as mobile technologies
- previous help desk / technical support experience
- previous Service Delivery and Service Level Management experience
- ITIL and Prince2 certifications
- experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle
- working in a challenging green field operation
- external and internal trainings
- possibility of professional development
