Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy.

For our Client we are looking for:

IT manager

• ensuring that IT maintenance work and troubleshooting is carried out to a high standard and complies with all company polices and guidelines, specifically IT and Health & Safety
• overseeing the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs)
• you’re confident in your IT project management skills: you can coordinate and oversee your team’s projects as they support technical task execution
• you’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction
• you’ll own the development and management of the IT budget, through its lifecycle
• ensuring that the IT team is as focused on company’s internal customers as you are, while delivering an outstanding level of service in the process
• you’ll encourage, support and facilitate IT skill development of Company Center staff
• you’ll manage people, hours and shifts: this will include staff and team scheduling
• overseeing continuous improvement of all IT team processes and initiatives: you’ll get behind our department continually driving operational excellence
• coordination of inventory and procurement management, as it relates to the needs and realities of your IT teams and their equipment
• confident representation of the site and IT Team in local, regional and global meetings

Basic qualifications:

• a technical Bachelor’s degree in a relevant discipline is necessary
• previous, relevant management experience in an operations or logistics environment as an IT or ICT Manager, or alternatively as an IT Service Delivery Manager
• previous experience in Linux/Unix support and/or Microsoft Windows support
• you possess networking knowledge and expertise, specifically LAN / WAN and wireless
• you’re confident with IT infrastructure, including comfort with data cabling and other fundamental aspects of computer facilities infrastructure
• previous experience of developing, lobbying for, owning and managing IT budgets; including staff, hardware and software
• you’re able to hit the ground running as a team leader; you possess in-depth, superior technical aptitude, alongside excellent written and oral communications skills in English
• you can also offer effective project management skills, alongside the ability to deal effectively with all levels of company seniority, in a variety of situations
• strong analytical skills, along with proven a problem-solving ability, are both a necessity
• previous support team management experience, in the context of a fast-paced production environment, in which frequent and significant customer interaction is required
• you’ll need to be excited about working in a fast-paced, rapidly-growing European (and global) environment; occasional travel will be required

Preferred qualifications:

• a Master’s degree in a relevant discipline is a nice-to-have
• an understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems
• CISCO experience and certifications
• certifications in Unix/Linux System support and/or Microsoft Windows system support
• telecom knowledge, including VOIP / SIP as well as mobile technologies
• previous help desk / technical support experience
• previous Service Delivery and Service Level Management experience
• ITIL and Prince2 certifications would be advantageous
• you’re able to develop clear and concise documentation
• you’re willing and able to develop the skills needed to support specific Company Center Automated Systems
• experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle
• you would be confident about coordinating with head office/corporate-based support groups to implement global IT changes

• very attractive salary
• international work environment
• challenging and very interesting projects