Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy.
For our Client, worldwide leader in IT manufacturing networking equipment, we are currently searching for the Candidates for the position:
IT internal customer support
Ref. no: 40186Permanent job
Location: Kraków
• Troubleshooting system, software, and networking problems,
• Resolving phone and email requests from enterprise customers,
• Creating escalation requests and submitting product defect reports to Engineering,
• Contributing documentation to internal and customer facing knowledge base systems,
• Testing of patch releases and product updates.
Requirements:• Excellent communication skills
• Ability to collaborate effectively with customers and other internal teams,
• Good level of English,
• Familiar with Linux / UNIX command line tools / environment;
• Basic knowledge of perl and/or bash shell scripting,
• Intermediate knowledge of TCP/IP networking, network protocol and packet analysis,
• Knowledge of Snort, VMWare, MySql or other SQL database will be an asset
• Familiarity with Active Directory or other LDAP implementations is advantageous,
Benefits:• Work in international company, worldwide IT leader,
• Possibility of professional development,
• Attractive salary and benefit package (medical care, private insurance, Multisport card)
