Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2018, work through Adecco Poland found nearly 52 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
Aktualnie dla naszego Klienta poszukujemy:
High Touch Operations Manager
Miejsce pracy: Kraków
Roles and Responsibilities:
First point of customer contact for general inquiries.
- Provides operational support to customers through ensuring timely resolution of incidents by support teams (technical & non-technical)
- Ensures case documentation is complete, legible and accurate
- Performs escalation activities
- Uses standard tools to receive alerts and monitor status of new service requests (cases) pushing through to resolution
- Provides frequent external and internal status updates of the incident, communicates directly with the customer
- Maintains a good relationship with the customer during the course of the analysis through the effective use of email, telephone, video conferencing and other collaboration methods
- Drives, develops and maintains the major incident process and associated procedures.
"Must have" Qualifications:
- Advanced English (C1)
- 1+ year experience in a customer service delivery including incident management or telecommunications support environment
- Initiative taker, who works successfully as a team member in a cross-functional matrix environment
"Nice to have" Qualifications:
- ITIL knowledge & certifications would be an asset
- General understanding of networking technologies and services, but primarily the ability to leverage the technical expertise of others
Benefits:
- Competitive market salary.
- A Chance to work for one of the leaders in "Great Place to Work" ranking.
- Package of benefits
Please note that we will contact only selected candidates.
Numer referencyjny: HT/12/2018/ARC
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
