Dziękujemy za korzystanie z infoPraca. Data wydruku 25/08/2016.

High Touch Operations Manager (German)

Kraków, małopolskie

ITEKNA Polska Sp. z o.o.

Opis stanowiska pracy

For our Client - leader in network solutions, we are looking for a Specialist for position High Touch Operations Manager with German

Main tasks:

  • Incident management, coordination of high severity or escalated incidents including identifying resolving teams, handling communication both internal and external, escalating internally, when required, to speed up resolution
  • Monitoring all open incidents / service requests, with proactive attitude to avoid escalations in the future
  • Problem management, follow up on high severity cases including root cause analyse (root cause, contributing factors, systemic failures, lessons learnt, corrective actions) or Change Management
  • Verifying change management documentation with Engineering teams prior implementation, assigning resources to assist during critical maintenance windows
  • Reporting, SLA calculations and trending analysis, preparing weekly/monthly/quarterly reports (Excel and Power Point format) and presenting results to customer
  • Participating in on-site meetings with the customer (service review meetings)

 

Requirements:

  • 3+ years experience in IT operations, service delivery and incident and / or problem management and / or change management
  • Ability to work with internal teams (sales, account teams, logistics, engineers), has a technical and networking understanding, but primarily has the ability to leverage the technical expertise of others
  • Proven leadership skills, initiative taker and has the ability to work outside of process, solid understanding of business process and requirements in a support environment, questions ways of working and suggests improvements
  • Excellent written and verbal communication skills, across culture. Ability to work successfully as a team member in a cross-functional matrix environment
  • Ability to communicate effectively in English and German, both verbally and in writing

We offer:

  • Individual approach to each employee
  • Stable and long-term cooperation
  • Benefit package (MultiSport card, private medical care)
  • Possibility to choose type of contract
  • Work in an international environment
  • Unlimited growth and development opportunity
  • Referral program
  • Social events
  • Relocation support

Prezentacja firmy

ALTEN europejski lider oraz partner największych międzynarodowych firm z ponad... 20-letnią tradycją w zakresie inżynierii i doradztwa IT. Ponad 18 400 pracowników (88% inżynierów), obecny w 20 krajach, obrót w wysokości €1 373.2 M.

Itekna Polska jest członkiem grupy Alten, europejskiego lidera w zakresie projektów rozwojowo -badawczych oraz doradztwa IT. Istotą naszego działania jest zapewnienie usług w zakresie IT oraz inżynierii na najwyższym poziomie.
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
11/04/2016
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Od 3 do 5 lat
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca IT - Hardware / Information Systems
do góry