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Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
High Touch Engineer
Lokalizacja: CracowOur Client is a multinational corporation technology company with more than 71.000 employees worldwide. It is the largest company in the world which designs, manufactures and sells networking equipment.
Our Client is currently looking for a Candidate to join the Cracow team as a High Touch Engineer.
Main Responsibilities:
- Act as a technical focal point for network problem resolution. Troubleshoot and resolve customer network problems across a broad range of technologies. Provide Network-level problem resolution, including troubleshooting on the entire Company network for complex and critical issues. Is a dedicated Technical Escalation point of contact for moderate to complex network issues
- Provide problem Root Cause Analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions
- Provide Software Referrals to address critical problems identified across install base
- Review and analyze trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter
- Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations
- Assist the FTS Teams, Technical Assistance Centre (TAC) and HTOM, on any specific matters which may arise in the delivery of the High Touch Support Services on their customer accounts
- Occasional business travels are required (EMEAR, APAC, US)
- Successfully manage customer relationship. Support service delivery on accounts under his/her responsibility. Generate reusable Intellectual Capital in the form of standard customer deliverables. Question the way of working and suggest improvements
- Provide remote or onsite deployment support. When appropriate act as Lead Engineer for HTTS and TAC when driving customer's escalated or reoccurring reactive issues to resolution
Qualifications:
- Typically requires university degree equivalent plus 5+ years of experience in network engineering or telecommunications support environment
- Advanced knowledge of Routing and Switching
- Good knowledge of one: Data Center, Wireless, Security, Voice
- Effective Troubleshooting and Analytical skills
- Ability to communicate effectively in English both verbally and in writing
- High interpersonal skills, very good presentation skills (to technical and non-technical audience)
- CCNA/CCNP/CCIE certificates (or knowledge equivalent)
Desired Skills:
- Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunication or equivalent)
- Experience in designing, deploying or supporting Cisco Solutions
- Operation and configuration of Cisco's data center and network devices (e.g. Nexus, Catalyst routers, switches, Load Balancers, Storage Networks, Application Optimizers, UCS Server technologies, and VMWare Virtualization)
- Good Knowledge of Cisco IOS
- Proactive attitude and ability to work without supervision
- Proven ability to learn new things quickly
Our Client offers:
- Salary based on B2B contract
- Long-term employment
- Working for a leading corporation with a stable market position
- Possibility to work and grow in an international environment
- Possibility to work remotely
