If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!
Responsibilities:
-Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
-Log all service requests into the company service call tracking system
-Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
-Follow-up on closed service requests to insure customer satisfaction
-Assist in training initiatives to new and current employees
Qualification:
-High school/college/university diploma from a technical area or equivalent experience – nice to have
-0-2 years’ experience in a similar position will be an asset
-Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.
-Willingness to participate in shift work system
-Fluent in Czech& Polish (C1 level)
-High standards in both written and spoken English (min. B2 level - work proficiency)
-Eager to learn new technologies
-Attention to details
-Must be a problem solver
-Positive, can-do attitude and ability to work in a team
-Strong communication skills
-Ability to cope with stress and workload
Our offer:
-Full-time job, stability of employment
-Competitive salary package
-Intensive training
-Benefits package
-Private medical healthcare
-ITIL based career paths
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