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Helpdesk Specialist
Miejsce pracy: WarszawaTo provide first line Helpdesk and Application support to Elavon employees who are based in the Elavon European offices and abroad. Support will be provided mainly via telephone or service desk ticketing.
The position will involve supporting users based in all European locations over the phone through the Helpdesk line or Service Desk system. The successful candidate will be part of a wider Global Helpdesk Team based across various Elavon sites in Europe and North America. The candidate will also work closely with other members of the larger Systems and Technology Infrastructure team providing some one site support to those teams.
The successful candidate should be accustomed to working in a fast paced environment that adheres to strict security and audit requirements. Candidate will need to be highly motivated and able to operate with minimal supervision, will have very strong interpersonal and communication skills and customer focus thinking.
Key responsibilities:
- Provide support to Elavon employees both on site and remote and to those who are working in other Elavon offices.
- Provide operating system support for Windows 7/10 and associated software such as encryption, remote access and printing.
- Provide support for Microsoft Office applications. e.g. Office 2007/2010, Lync, Visio, Project etc
- Provide first line support for business applications developed in house.
- Provide first line support for applications purchased by the business.
- Provide first line support for BackOffice applications/services issues
- Administer Active Directory requirements for employees e.g. network accounts, mailboxes etc.
- Troubleshoot hardware issues on printers, desktops, laptops and their peripherals and work with vendors as required.
- Ensure all audit requirements of the business are met.
- Maintain Elavon Information Security Policies and Standards.
- Assist in the development and implementation of new technical solutions that the business may implement.
- Assist in the implementation, documentation and support of hardware and software solutions for the business.
Key requirements:
- Fluency in English and Polish. Spanish is a plus.
- A minimum of 2-year experience in a technical and customer focused environment. Ideally will have worked in a financial services company;
- A good understanding of PC's and laptops. Microsoft Windows operating systems.
- Internet Explorer and Microsoft Office, Active Directory in a networking environment.
- Ability to troubleshoot problems and provide technical support either hands on, over the telephone or via e-mail to internal customers.
- Be an analytical thinker and problem solver who provide follow through on problems.
- Ability to multi-task in a busy environment.
- Ability to judge when to escalate an issue.
- Excellent problem solver.
- Confident, can communicate at all levels with excellent telephone skills.
- Calm, pleasant customer focused approach with all customers and colleagues.
We offer full time position with excellent package including employment agreement, medical care, professional trainings, self-development possibility, highly professional environment and high standards of work.
