Help Desk
Miejsce pracy: BydgoszczWith over 2500 Engineers, Sii is the top IT & engineering services provider in Poland. We work with passion for the best companies!
At the moment we are looking for:
160719-89CBC
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
- Manage IMAC and desk side support services
- Manage hard and soft break fix services for laptops and desktops
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Manage Desktop Devices (hardware and software) incidents through to resolution
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues
- 3-4 years of experience in Onsite support
- Knowledge and experience on windows XP/7/8 OS
- Experience with Service management tool – Remedy
- Driving licence
- Must be fluent in English – and able to respond and provide updates to tickets (written)
- Should have expertise on EUC tools, remote support tools, MS office and outlook
- Preferable to have a good understanding of Lync, VPN, and mobile device support
- Should be aware of ITIL process of Incident, Change, Problem, Service
- Request and related activities like spare and buffer stock management
- Good to have – knowledge in AD and smart hands and feet support
- Interesting projects focused on new technologies and realized within different client’s sectors (banking, telco, pharma)
- Possibility to join the Best Place to Work in IT in Poland, awarded with Great Place to Work and Computerworld AudIT prizes
- Flexible employment forms – B2B and permanent contact
- Package of benefits (Multisport card, privet medical insurance, group insurance, English course)
Interested individuals are encouraged to send their resume to
rekrutacja-warszawa@pl.sii.eu
together with an approval for the processing of personal data listed below:
„I hereby agree for the processing of my personal data by Sii Sp. z o. o, Al. Niepodległości 69, 02-626 Warszawa, enclosed in the application documents submitted by me, including their processing in the future - for the purpose of the recruitment process. This consent is submitted voluntarily and I declare that I have been informed of the powers I am entitled to in accordance with the Protection of Personal Data Act from August 29, 1997 (consolidated version: Journal of Laws from 2002, No. 101., item 926. with amendments”.
Please note that we will contact only selected candidates.
