Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: Bez doświadczenia
Wykształcenie: Średnie ogólnokształcące
Branża: Praca Obsługa klienta
Wincor Nixdorf is one of the world's leading providers of end-to-end IT solutions to retail banks and retailers. A thriving EURO 2.3 billion company, we are headquartered in Paderborn, Germany, and are publicly traded on the Frankfurt Securities & Stock Exchange. Besides being the top European provider of programmable electronic Point-of-Sale (ePOS) systems, we are also the second largest ATM manufacturer in the world. We are a highly innovative, technology-driven, global organization in over 100 countries with over 9,300 employees and 41 own legal entities. We now invite YOU to be a part of our rapidly growing business.
For the newly opened and growing Global Customer Care Center we are looking for candidates for the position of:
Help Desk Consultant with Spanish
The candidate hired for this position will be responsible for:
- contact with end users, logging and managing incidents and requests (via telephone, e-mail and Customer internal system)
- proceed the initial assessment, diagnosis and remote IT systems support and user help
- provide in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools
- escalate potential problems and complex incidents to Competence Centers or Resolver Groups via CRM system
Requirements:
- excellent communication skills in Spanish (speaking and writing)
- communicative knowledge of English
- at least secondary education
- correct diction and ability to conduct telephone conversations
- willingness to work in the shifts system
- pro Customer attitude
- engagement and inquisitiveness
- Technical/ IT education, experience in HelpDesk/CallDesk and technical interests or hobby will be an asset
We offer:
- work in a harmonious team
- multicultural work environment
- development opportunities
- participation in development of new structures of the company
