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Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, International IT company in Poznan we are looking for candidates for the position of: Help Desk Agent with German
Responsibilities:
Act as a single point of contact for phone calls and emails from clients regarding IT issues and queries
1st line support - troubleshooting of IT related problems from in-house software to hardware
Deliver high quality of technical solutions
Act as interface between business and IT
Provide basic training in MS Office applications
Create and maintain positive relations with clients
Ability to work on various shifts as Service Desk Team supports the customers 24/7/365
Requirements:
Fluent in English
Fluent in German
Experience or interests in scope of IT
Ability to learn and maintain a high level of knowledge of the clients computing environment
Must possess excellent customer service skills
Experience in customer service would be an advantage
Company offers:
Very good working conditions
Private health care
Possibility of work in an international company
A friendly working atmosphere
Professional training
Please send your appllication to: pawel.rokosa@cpljobs.pl
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