Whoohoo Poland Sp. z o.o.
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Whoohoo® is an international recruitment agency representing top talents in the technical sector, including Engineering and Business. Whoohoo® began as Maandag, a recruitment agency based in Amsterdam, the Netherlands. With over 25 years of deployment experience in the Netherlands, we've expanded our team internationally and currently we operate out of 24 offices throughout Belgium, Germany and Poland. More at: www.whoohoo.com

For our Client we are looking for a qualified Candidate for the position of

Global service desk agent

Location: Bielany Wrocławskie / Wrocław

Your Task:

  • Providing remote 1st line support to end-users working on 24/7 shifts;
  • Analyzing problems related to software and hardware & putting correct resolution in place;
  • Opening, closing & monitoring of the incidents in the ticketing system;
  • Monitoring the correct timelines (SLA);
  • Contacting with the end-user via phone, e-mail & chat;
  • Updating knowledge articles.

Our Requirements:

  • Fluent German(B2),
  • Very good English (B2);
  • Strong organizational skills with ability to prioritize effectively;
  • Excellent communication skills and ability to interact professionally with a diverse group of clients;
  • Readiness to work on shifts (8 hour shift, 24/7);
  • Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.

We can offer you:

  • Possibility to contribute to the newly created international Global Service Desk team;
  • Attractive salary;
  • Stable work in flexible and open company;
  • Necessary trainings to prepare you for the position;
  • Permanent support in daily tasks;
  • Interesting international projects;
  • Welcoming and friendly work environment within young team;
  • Multisport and medical care package;
  • Group insurance.
Please apply with the button below:
Whoohoo Poland Sp. z o.o.

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