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Sowelo Consulting offers RPO (Recruitment Process Outsourcing) for mid and high level management, as well as specialized positions, making use of the methodology of direct search. Our consultants work from our clients' offices or offsite and source candidates directly from the market, building and maintaining a direct recruitment model which eliminates, or substantially reduces, the use of agencies. The size of an on-site team reflects each client's recruitment volumes, and provides a flexible and scalable solution to meet hiring requirements.
For our client, we are looking for Global Product Support Specialist
The position is based in Wrocław, Poland
Job Description
Provide active support in projects during product development
Contribute to launching of customer friendly solutions
Determine product updates and upgrades
Create new business opportunities
Create and conduct training classes for Service related content for both pre-launch and post-launch phase
Support continuous improvement of training approaches
Ensure the consistency of delivery and compliance of service related training content with marketing and sales strategy
Ensure that service processes, strategies of repair and instructions are in line with regulatory guidelines
Provide 3rd level support to sales and services organizations in order to improve the customer experience and satisfaction
Collect and analyze feedback from front level service
Plan improvement actions which will result in increase of efficiency and effectiveness of customer support activities
Give feedback to sales, R&D and team/management
Qualifications
Ability to deal with extensive workloads and show flexibility
Good communication and interpersonal skills
Ability to work independently
Travel - up to 25% of time (up to 50% during initial phase)
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