First Line Technical Support

Opis stanowiska pracy

Job description

We are one of the UK’s leading educational technology companies, supporting millions of learners worldwide.

As one of Yorkshires fastest growing companies, we are ambitious about expansion into new markets, and the development of innovative new products to enhance online learning. With a background in the education/business sectors, we now have business, local government and not-for-profit sector clients throughout the UK and worldwide.

Predominantly dealing with support to schools on a range of Webanywhere and Moodle products, assisting customers with requests for technical support via helpdesk, telephone or the live chat service. Providing a high level of efficiency, speed and good service to maximise customer satisfaction and promote future sales.

Responsibilities

• Ensuring telephone calls are answered and issues are properly logged
• Following up support tasks logged by other colleagues promptly
• Responding to support queries received on service desk in a timely fashion
• Diagnosing and resolving technical issues
• Promoting additional products to customers and liaising with sales to ensure any such opportunities are followed up
• First line support for schools on all products
• Meeting monthly set targets by the business
• Escalating IT issues to the Support manager where necessary
• Performing basic administrative support duties, as required, to meet specific operational objectives

Essential Skills

• Excellent customer service skills and experience
• Excellent written and spoken English skills
• Ability to work in a fast moving energetic environment
• Able to prioritise own workload and ensure tasks are completed to standard
• Good problem solving abilities

Desirable Experience

• Experience of 1st line technical support
• Working with a helpdesk ticketing system
• Qualification in an IT subject
• Experience of working with websites

We offer

• competitive salary,
• personal development opportunities,
• free parking spot,
• flexible working hours / home office
• working in international environment among inspiring people,
• friendly atmosphere.

If you are interested in the job opportunity, send us your CV in English.

Please do not forget to add the following clause:

"I hereby declare that all the facts and information provided for this cover letter and CV are true. I allow my personal data stated in the abovementioned applications to be processed for the purpose of recruitment, in accordance with the Personal Data Protection Act dated 29/08/1997 (Dz.Ust.No.133, item 883)"

Prezentacja firmy

Firma WebAnywhere powstała w 2003 roku w Wielkiej Brytanii. Od 2012 roku... Firma WebAnywhere powstała w 2003 roku w Wielkiej Brytanii. Od 2012 roku Centrum Rozwoju Oprogramowania firmy działa w Katowicach. Aktualnie zatrudniamy około 50 osób na stanowiskach: PHP developer, Front - End developer, Android developer, iOS developer, Tester Oprogramowania, Project Manager, Administrator Systemów/Dev Ops.
Budujemy systemy zarządzania nauczaniem, środowiska do nauki wirtualnej oraz aplikacje mobilne. Dostarczamy strony internetowe dla szkół i dla biznesu. Współpracujemy z klientami z Wielkiej Brytanii i Stanów Zjednoczonych, a nasze produkty dostępne są na rynkach międzynarodowych.

Ciągły rozwój sprawia, że wciąż poszukujemy osób, zarówno doświadczonych jak i tych którzy na ścieżkę zawodową dopiero wkraczają. Rozwiń

Dodatkowe informacje

Ostatnia aktualizacja:

25/05/2017

Wymiar etatu:

Pełny etat

Rodzaj umowy:

Na czas nieokreślony

Liczba wakatów:

1

Min. doświadczenie:

mniej niż 1 rok

Min. wykształcenie:

Średnie zawodowe

Branża / kategoria:

Praca IT - Konsulting, Praca Obsługa klienta, Praca Administracja biurowa, Praca Administracja / Sekretariat