Field Service Engineer
Location: GermanySIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Medical Devices organization, based in Baden-Württemberg Germany.
The represented company is a global manufacturer of medical technologies and laboratory instruments.
ROLE DESCRIPTION
As a Field Service Engineer you will be the connecting link between the company and its customers. By supporting the customers in your assigned region with all arising technical problems, you are a crucial part in achieving customer satisfaction. The support can take place in forms of maintenance work, repairing activities or operator education. You are responsible for reaching the agreed SLAs by organizing all your activities on your own and by ensuring a high quality of customer support. Next to analyzing failures and maintaining the systems you are also responsible for the technical reporting and documentation.
RESPONSIBILITIES
- Technical support of customers in your assigned region
- Reach the agreed Service Level Agreements
- Repair & maintenance - correction as well as prevention
- Advancement of systems
- Training of operators
- Technical documentation
- Organization of your own work
- You must be resistant to pressure
- Relationship-Management with Customers
REQUIREMENTS
Requirements
- Technical Bachelor Degree
- More than 3 years of relevant work experience
- Great technical knowledge as well as good communication skills
- Stress-resistance with a hands-on mentality
- Valid Driving License
- Fluent in English & German
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Lucas Hüer.
