English Customer Service Advisor

Job Description:

• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages.
• Proactive flagging incidents where no knowledge solution was found,
• Accurate and timely hand off to other resolving teams.


What we offer:

• Interesting and stable job within an international team,
• Competitive salary with an attractive benefits package,
• Opportunity to develop your career with one of the world’s most respected IT companies,
• Friendly working atmosphere.

Candidate's profile:

• Very good English language skills both verbal and written,
• Basic IT knowledge (Vista/2000/XP, MS based applications),
• Basic technical support experience would be an advantage,
• Professional telephone manner,
• Flexible, well-motivated team player, able to work under pressure.