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Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Job description
After an induction training you will be able to:
handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
analyze and resolve most common enquiries using step-by-step solutions provided to you
deliver high quality standard service to customers
cooperate with IT specialist team to deal with more complex issues
Candidate’s profile
Before you start our induction training we will check if you have:
very good English language skills
pro client attitude and communication skills
basic experience in Windows 7 and MS Office
customer service experience (is an asset but is not necessary)
team player, problem solving attitude and efficient task management skills
What we offer
Working in a close-knit team and a friendly atmosphere
Additional life insurance
Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
Integration events and joint celebrations
Private medical care, also for your family
Czy chcesz otrzymywać oferty pracy na podobne stanowiska?