Opis stanowiska pracy
Responsibilities:
- To liaise with drivers, hauliers, customers (IVR), CSC and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders
- Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
- Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team
- Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate
- Initiate surcharges for Left on Board and urgent orders to the customers
- Ensure documentation and filing is accurate, up to date and accessible
Requirements:
- Logistics and road delivery operations experience
- Rail/Barge Transport Planning experience
- Distribution Industry Analysis expertise
- Customer service orientation
- Scheduling Systems familiarity
- Fluent knowledge of English & Dutch & French
Benefits:
- Interesting work in international environment
- Attractive salary and bonuses
- Medical care and individual life insurance
- An unique opportunity to take part in interesting and professional trainings and to plan your own career path
- Sports programme & facilities e.g. Multisport Benefits Card, our own gym and own volleyball and football teams
- Good atmosphere at work and comfortable working environment: own canteen and a few “relax rooms
Prezentacja firmy
Royal Dutch Shell is a global group of energy and petrochemicals ...
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 100 countries and territories and employing more than 102,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work.
Royal Dutch Shell has developed a global network of Shell Business Services Centres to provide first-class services to Shell companies across the world. 6 Centres are currently in existence in Krakow, Glasgow, Kuala Lumpur, Manila, Chennai and Cape Town. This network provides a platform for large-scale specialist expertise and process knowledge to deliver operationally excellent and controlled process.
Shell Business Service Centre in Krakow provides its customers with services in three main areas: Finance Operations, HR Services and Customer Service. In addition, being international and well-established, the company gives a unique chance of working with people from all over the world in a young and rapidly developing organization.
Shell offers interesting development opportunities for both graduates and experienced professionals.
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 11/09/2012
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Wyższe magisterskie
- Branża / kategoria:
- Praca Transport / Spedycja / Praca dla kierowców, Praca Logistyka, Praca Obsługa klienta
