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Digital Web-Chat Executive

Hays Poland

Kraków, małopolskie

Hays Poland

Digital Web-Chat Executive

Kraków
Digital Web-Chat Executive
Kraków
NR REF.: 1108310

For our Client, a multinational organisation who established their SSC in Cracow in 2016, we are looking for English speakers who would like take the position of Digital Web-Chat Executive.

On this position you will:
  • Provide service and support via digital channels
  • Be the first point of contact for customer queries, problems and escalations- dealing with them as efficiently and effectively using the correct tone/language dependent on which Digital platform you are using.
  • Educate customers on how to use website to self -serve
  • Strive for 1 st contact resolution at all times by being pro-active and thoroughly investigating the customer’s account to prevent possible call backs
  • Complete customer research to make sure we are performing and delivering to a higher standard

We are looking for Candidates:
  • Comfortable working in a fast paced and target driven environment
  • Customer focused and ability to communicate to stakeholders both internally and externally
  • Confident using several different computer systems simultaneously to resolve customer queries
  • A passionate and enthusiastic team player with a positive and flexible approach

Our Client offer:
  • competitive salaries,
  • private health medical care
  • multi-sport card
  • work in friendly, international environment

If you are interested in this position send your CV in English using APPLY button. We reserve the right to contact only selected candidates.
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Hays Poland

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