Digital Web-Chat Executive
Kraków Digital Web-Chat Executive
Kraków
NR REF.: 1108310
For our Client, a multinational organisation who established their SSC in Cracow in 2016, we are looking for English speakers who would like take the position of Digital Web-Chat Executive.
On this position you will:
We are looking for Candidates:
Our Client offer:
If you are interested in this position send your CV in English using APPLY button. We reserve the right to contact only selected candidates.
Kraków
NR REF.: 1108310
For our Client, a multinational organisation who established their SSC in Cracow in 2016, we are looking for English speakers who would like take the position of Digital Web-Chat Executive.
On this position you will:
- Provide service and support via digital channels
- Be the first point of contact for customer queries, problems and escalations- dealing with them as efficiently and effectively using the correct tone/language dependent on which Digital platform you are using.
- Educate customers on how to use website to self -serve
- Strive for 1 st contact resolution at all times by being pro-active and thoroughly investigating the customer’s account to prevent possible call backs
- Complete customer research to make sure we are performing and delivering to a higher standard
We are looking for Candidates:
- Comfortable working in a fast paced and target driven environment
- Customer focused and ability to communicate to stakeholders both internally and externally
- Confident using several different computer systems simultaneously to resolve customer queries
- A passionate and enthusiastic team player with a positive and flexible approach
Our Client offer:
- competitive salaries,
- private health medical care
- multi-sport card
- work in friendly, international environment
If you are interested in this position send your CV in English using APPLY button. We reserve the right to contact only selected candidates.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.