Opis stanowiska pracy
New innovative IT company offering their services across the Europe is looking for skilled Customer Supporter to join their support team.
Great opportunity to develop IT skills and learn from best management practices.
Looking for someone who motivates You and drives Your success?! Join us!
RESPONSIBILITIES:
- Providing our customers multichannel customer support (phone, email, live chat, text message, onsite);
- Delivering customer service according to SLAs and current processes;
- Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
- Use resources efficiently to assess the customer’s issues and recommend valid solutions;
- Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
- Fluency in English and Polish (or English/Polish and German) allowing proficient business communication;
- Ability to provide excellent customer support;
- Good computer skills;
- Good knowledge of supporting Windows and MacOS workstations;
- Good knowledge of supporting Windows/Android/Apple IOS mobile phones;
- Knowledge of additional foreign language will be an advantage;
- Effective listening and problem solving skills;
- Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
- Basic knowledge of ITIL v3 framework, ITIL foundation certificate will be an advantage;
WE OFFER:
- Ability to work in an international and multicultural organization;
- Ability to gain experience with modern technologies;
- Trainings and certificates;
- Full-time job;
- Laptop and mobile phone;
- Friendly work environment - coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Prezentacja firmy
http://www.abcgit.eu/
Dodatkowe informacje
- Ostatnia aktualizacja:
- 17/02/2017
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na okres próbny
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Średnie zawodowe
- Branża / kategoria:
- Praca Obsługa klienta, Praca IT - Konsulting, Praca Call Center / Telemarketing, Praca Doradztwo / Konsulting
