Poza rekrutacją świadczymy usługi Outsourcingu IT, Pracy Tymczasowej oraz Doradztwa HR. Nasze biura, zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium i Frankfurcie. Jesteśmy częścią Devonshire Investment Group.
Customer Success Associate / Junior Customer Success Associate
Customer Success Associate / Junior Customer Success Associate
Miejsce pracy / Location WarszawaNasz Klient zapewnia / Our Client offers
For our Client, a unique Fintech startup, striving to become the leading European tech company, we are looking for a talented individual for the position of Customer Success Associate.
You will be responsible for:
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Being the voice of the company, supporting the customers in all matters, ensuring their highest satisfaction
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Solving all issues from Polish market via phone, chat and email
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Deciding on the solutions and answers, with the goal to improve the customer experience
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Communicating with all company departments
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Following best practices for customer success
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Contributing to the development and improvement of your department and the internal processes through customer feedback and constant communication with all the stakeholders
Requirements:
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Minimum 1 year of experience in Customer Care (experience in factoring or B2B lending is welcome)
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Having strong communication skills, a great feeling for the needs and concerns of people
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Acting fast and knowing best how to solve all issues being addressed to you - if there is no solution yet, you are eager to create it
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Good English for internal communication (min. B1 / B2),
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German is seen as an advantage
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Being structured and solution-oriented
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Being a quick-learner, easily adapting to new situations and requirements
Our Client offers:
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Competitive fixed salary plus a bonus depending on the results
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An innovative office in a convenient location
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Opportunity to learn and grow within one of the best Fintech startups in Europe
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A dynamic team that you’ll have fun with