Customer Services Representative with excellent Spanish skills

ACN is a leading direct selling company offering highly competitive telecommunication services to consumers and small businesses in Europe, North America and Asia Pacific.

As our office is continuously growing, we are currently looking for:

Customer Services Representative with excellent Spanish skills
(Ref: ES/01/12)

Work Place: Wrocław, Poland

The Customer Services Representative I (CSR I) will be responsible for handling all incoming telephone and e-mail correspondence from ACN’s customers and representatives. CSR’s need to follow guidelines in order to handle these contacts, in order to achieve the quantity and quality goals set by management.

A high customer-focused philosophy is required.

Knowledge and skill requirements:

• Language skills:

- Fluent written and spoken Spanish

- Good understanding of written and spoken English

• Effective and efficient communication skills

• Professional telephone etiquette

• Customer service orientation

• Highly developed computer literacy skills

• Excellent team working skills

• High level of self-motivation to constantly improve personal performance

• Previous experience in a customer services environment is an advantage

We are seeking candidates who are committed to learning new skills, are flexible and adaptable to change.

If you are interested in this great opportunity send your application in English with given reference number.

Please attach the following statement: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.)".