Customer Service Specialist with German
Miejsce pracy: ŁódźOn behalf of our Client we are currently looking for:
Customer Service Specialist with German
Responsibilites:
Control and actualization of the orders
- Giving customers all trade information in response to written and verbal questions
- Servicing customers’ complaints and returns of the articles
- Putting new customers in the SAP system and conditions agreed with them
- Serving orders through checking if they are correct with the offer or current trade conditions with customers, reconciliation of any ambiguities, putting the order into the system, sending the confirmation
- Monitoring of the deliveries dates and sending requests to production to speed up the deliveries
- Stock transfer management between stocks for the very urgent tools
Knowledge and experience:
- Fluent German
- Very good knowledge of English
- Previous experience in customer service
- Good knowledge of MS Office (Word, Excel)
- Good knowledge of SAP system or other ERP system would be an asset