Customer Service Representative with Italian - Wrocław, dolnośląskie

Opis stanowiska pracy

Hewlett-Packard Services Business Process Delivery Organization has built a European Shared Service Center in Wroclaw Global e-Business Operations to become a global center along with Barcelona, Bangalore, India, Singapore and Guadalajara, Mexico. Achieving this goal is one of the key corporate strategic initiatives at HP and now we are looking for exceptionally talented individuals who will become a part of the all-star team heading opportunity.

Join Hewlett-Packard as: Customer Service Representative with Italian

Responsibilities:

• Work as a Customer Center Representative to assure high quality of Customer Service & efficient query resolution
• First escalation point for problem resolution related to the area of responsibility
• Support the day-to-day efforts, activities of the department to achieve the business plan
• Coordinate and maintain process documentation
• Suggest corrective actions to operational issues
• Recommend projects to improve current processes
• Training and transfer of knowledge among the team (new process or projects)
• Assure the adequacy of business controls through review, analysis and verification
• Identify and quantify process/application improvements and benefits
• Perform audits and validations for each process