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CUSTOMER SERVICE REPRESENTATIVE WITH GERMAN AND ENGLISH

IBM Global Services Delivery Centre Polska Sp. z .o.o.

Wrocław, dolnośląskie

IBM Global Services Delivery Centre Polska Sp. z .o.o.
Who are we?

IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation so there is no better place to launch your career or further your career.

Transforming healthcare, improving the retail shopping experience, rerouting traffic and even designing the next generation fan experience in sports stadiums around the world – this is what IBMers do.

What makes our company unique?

Join us and be part of a diverse and global team of thinkers and doers. Work with extraordinary, insightful, imaginative people in an environment that cultivates creativity and individuality.

Career & development

IBM is just the place to advance your career and further develop your expertise. As an IBMer, you'll be part of an innovative team that strives to make the world work better. At the IBM Client Innovation Center Poland you'll have the chance to put your skills to work helping our clients get the most out of their IT investment. You won't just be solving IT problems, you'll be meeting business needs through innovative IT solutions for global companies.

We provide a flexible and collaborative working environment, plus the opportunity to grow your expertise through training and career development tailored to your interests and aspirations.
Be a part of our team - apply for the role:

CUSTOMER SERVICE REPRESENTATIVE WITH GERMAN AND ENGLISH

Location: Wrocław

IBM Global Services Delivery Center in Wroclaw employs IT professionals across all sectors. This site is fast becoming a “Centre of Excellence” in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life.

The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service!

Job responsibilities:

  • Be available to receive any new calls at start of shift
  • Ensure consistent productivity and quality of service
  • Meet SLAs and individual KPIs, maintain customer satisfaction
  • Ensure that all tickets are logged and assigned according to the account's procedures
  • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
  • Handle and assist second level teams with problem determination
  • Escalate queries when required to appropriate personnel
  • Minimize outbound call duration and quantity
  • Monitor ticket queues
  • Apply end to end ticket and call handling expectations of account
  • Escalate any issues as soon as they arise to the appropriate contact
  • Identify knowledge management gaps and drive closure

Requirements:

  • High communication skills, customer attitude
  • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills
  • 24/7 shift environment (including nights, weekends and holidays) – if required

Additional Benefits:

  • Trainings and certifications
  • Private medical package and insurance package
  • Multisport Card
  • Working on international projects in multicultural teams
  • Good to be an IBMer discounts
  • Cinema & trips for IBMers
  • Language classes
  • Summer camps for children
Please apply with the button below.
IBM Global Services Delivery Centre Polska Sp. z .o.o.

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