Opis stanowiska
Customer Service Agents / Online Marketers (Krakow)
DataFeedWatch is a Data Feed Optimization tool for web shops that enables merchants to advertise their products on Google Shopping or Comparison Shopping Channels. DataFeedWatch imports a file with all product data from a store and enables merchants to create and optimize feeds and advertising campaigns for 500+ channels in over 35 countries.
We are an international company with headquarters in Silicon Valley in the U.S. and offices in Krakow and Amsterdam. With double digit growth, we would like to expand the Customer Service team in our Krakow office.
Customer Service Agent / Online Marketer
Our Customer Service Agents truly represent our company. They are the ones communicating with our customers and helping them with their every question. They are the ones that will make our customers feel good about our company.
Our Agents are also Online Marketers. They need to be able to advise our customers on the entire online marketing process. How to create a feed for Amazon, how to optimize a campaign on Google, how to market in different countries, etc.
A Customer Service Agent is constantly communicating with our customers and our developers on a wide variety of topics:
- Demo and sell our services to interested potential customers
- Detecting technical issues before the customer even knows about it
- Solve and communicate about problems that customers experience
- Advise customers on how to create data feeds
- Advise customers on how to create and manage campaigns on Google and other channels
Agents are communicating via email, chat and on the phone.
Wymagania
What are WE looking for?
We want people to join our team full time. Mr. or Mrs. Right would meet the following expectations:
- ATTITUDE. Attitude is everything. You want to help people. You go the extra mile to make sure that the customer is happy. You like to communicate. Our customer is your customer.
- ENGLISH. Your English (written and spoken) is very good. Not necessarily ‘native’, but at least more than good enough to communicate with companies across the globe.
- INVESTIGATIVE. Many customer queries are like solving a puzzle. It takes creativity and analysis to create a good feed or an advertising campaign.
- FLEXIBILITY. You switch between activities 100x per day. You have 3 chat conversations at the same time. You work on tech-problems, marketing campaigns and sales. Never a dull moment, but you gotta be flexible ;-)
That is right: we are open to any background, education or experience. We will teach you everything you need to know. Any interest or experience in eCommerce or Online Marketing is helpful, but the main issue is: Do you have what it takes?
What are YOU looking for?
There are many reasons why this job may be what you are looking for:
- You will learn a lot about eCommerce & Online Marketing
- You will work in a very hip and happening industry
- You like International stuff
- You will be part of a team of young developers and marketers
- You like variation
- You earn a minimum of 2,500 PLN per month
- You get a Free Lunch every day!
- You like to communicate
How to apply:
If you think you will like this job, please mail your CV and attach following disclaimer:
“Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w CV w celu niezbędnym do realizacji procesu rekrutacji, zgodnie z obowiązującą Ustawą z dn. 29.08.97r. o Ochronie Danych Osobowych Dz. U. z 2002 r.,Nr 101, poz. 923 ze zm.”
Dodatkowe informacje
- Ostatnia aktualizacja
- Wymiar etatu
- Niepełny etat
- Rodzaj umowy
- Na czas nieokreślony
- Liczba wakatów
- 1
- Min. doświadczenie
- Bez doświadczenia
- Min. wykształcenie
- Bez wykształcenia
- Wynagrodzenie
- 2 500PLN - 2 500PLN / Miesięcznie (Brutto)
- Branża / kategoria
- Praca Obsługa klienta
Informacja prawna pracodawcy
Providing personal data specified in the Labor Code is voluntary, but necessary to participate in the recruitment process. The consequence of not providing personal data will be inability to take part in the recruitment process. The data will be processed on the basis of art. 6 section 1 items a and c, of the General Data Protection Regulation of April 27, 2016 (GDPR).
You have the right to access to provided data any time, including obtaining a copy of it, rectifying it, requesting its removal, restricting its processing, objecting to processing, and transferring the data provided (to the processing of which you consented or which we process at your request before concluding the contract) to another data controller. You also have the right to lodge a complaint with the President of the Personal Data Protection Office. Withdrawal of consent does not affect lawfulness of the processing carried out on the basis of such consent before its withdrawal. If you would like to exercise of the above rights, contact us at hr@datafeedwatch.com.
Personal data will be kept by us until the recruitment is finished, but no longer than three months from the date of sending the CV.
With the consent of the candidates, within one year from the end of the recruitment process, personal data will be processed in subsequent recruitments conducted by the data controller.
Please include the following consent in your application:
“I hereby consent to my personal data being processed by Wordwatch Inc. for the purpose of considering my application for the position advertised and for the future recruitment purposes.”
