Customer Experience Manager
Location: BelgiumSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Pharmaceutical organization, based in Brussel Belgium.
The company is focusing on solving some of the biggest medical needs of this century. They deliver innovative products, solutions and services for people throughout the world.
ROLE DESCRIPTION
The cliënt is looking for a Customer Experience Manager with commercial experience, in marketing, sales and/or commercial operations roles, Customer experience and insights roles. This role is accountable for delivering exciting concepts to scale up the customer-centric model. The Customer Experience Manager will lead the scale up and evolution of this new MCC model in Belgium. This task requires breaking tradition with an entrepreneurial spirit, a focus on customers, a commitment to change the game and win in the right way and a passion for improving health management in Belgium.
RESPONSIBILITIES
- Navigate through a challenging environment with an evolving map, challenge preconceived concepts and notions and make things happen
- Prepare, align and implement Customer Experience strategies based on customer needs
- Define personas, customer journeys, and overarching customer preference patterns which are the basis for delivering the right and most relevant content to the different customer types via their preferred channels
- Accountability for evaluating effectiveness of Customer Experience initiatives for specific customer groups; demonstrate learning and adapting to customer feedback, commercial necessities and changes in customer environment.
- Seek out business partnership opportunities with third party organizations/companies involved in Customer Innovation/Insights in order to improve customer interaction and overall PEH business performance
- Manage efficient translation of complex, high profile and critical Customer Insights initiatives/projects
REQUIREMENTS
- Excellent interpersonal skills, with the ability to communicate complex issues, recommendations and results correctly and clearly across varying levels of the organization
- Good knowledge of Dutch, English and French language
- Strong communication and influencing skills. Comfortable with ambiguity
- Proven experience in project management
- Proven ability to initiate, develop and optimize relationships with external vendors
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Anouk van Alphen.
