For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 36 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart.
Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 36 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
The US Conversions Team Administrator provides technical support to the client including investigation of issues, researching new functionality and responding to client's issues.
Main responsibilities:
- Provide technical support to the client including investigation of issues, researching new functionality and responding to client's issues.
- Interacts directly with clients, programmers, QA testers, business analysts, system analyst and managers.
- Assists with the implementation of new software releases, coordinating dates of delivery for test and production.
- Ensure BNY Mellon and Client standard procedures and controls are being adhered to on a daily basis.
- Communicate any significant operational issues that arise to the Supervisor in a timely fashion.
Qualifications
- Fluency in English (speaking and writing)
- BA or MA degree (from various faculties)
- Proficiency with MS Office & PC literacy
- Interest in, and a basic knowledge of, financial markets
- Ability to focus on accuracy and timeliness
- Active, communicative and able to work well in a team
- Organisational, inter-personal and communication skills
- Ability to prioritise, multi-task and work under time pressure
- Motivated to acquire knowledge, develop and advance
