HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Key Accountabilities:
Respond promptly to time sensitive and often high value queries and escalations from both other departments and direct from clients
Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact
Receive/make calls from/to customers (internal/ external)
Respond to mails/queries related to process timely
Act effectively on all customer feedback
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks
Work productively, professionally and demonstrate ways to improve customer service
Requirements:
Very good knowledge of English and French/German
Exceptional Client focus and orientation
Time management skills and ability to priorities are critical
Previous technical helpdesk experience preferred but not required
Proven track record of strong focus towards high levels of Quality and Customer Service
Experience with web-based technologies
Technical aptitude combined with global and corporate banking experience would be desirable
Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn
Interpersonal, verbal and written communication skills
Ability to communicate effectively with local and global teams
We offer:
Stable job in professional team,
Interesting path of career in an international organization,
Consistent scope of responsibilities,
Private health care, employees’ benefits.
