Change Manager
Miejsce pracy: KrakówDuties:
- Engage directly with senior engineers and service delivery managers to deploy in their customer environments
- Management and Coordination of change activities
- Leading Technical and Post-Implementation Review Boards
- Accountability for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and stakeholder engagement
- Initiate, influence and maintain effective relationships with and between key internal and external stakeholders to proactively manage needs, expectations, mitigate risks and complex issues to support Change Requests
- Documenting measures and metrics of technical changes that are able to be monitored throughout the change lifecycle
- Identify Continuous Service Improvement opportunities
- Represent Change Requests at Customer CAB meetings
- Ensure all team members follow process in the testing and deployment of patches, upgrades, and new hardware and software
- Manage the schedule of activities in the environment to insure no conflicts between release teams.
- Review the technical details of changes planned, providing a first-line defense against improper change activities.
- Make recommendations around continual service improvements around change management activities. Drive changes to process and procedures to speed deployment while protecting the customer environment.
Requirements:
- ITIL Foundations Certifications
- 5+ years in Service Delivery/NOC environment
- CCNA or higher Cisco certification with good understanding of Cisco Collaboration and Data (R&S) technologies
- Strong understanding of ITIL framework and Change Management function
- Desired Skills
- Experience with Excel and PowerPoint
- PMP or PRINCE2 Certification
- ITIL Intermediate Certification
- Experience delivering service reviews to senior executives
- Strong skills in managing conflicts and mediating to resolution
- Exposure to tools like ITSM, HPSC
What we offer:
- Attractive Salary based on B2B contract or contract of employment
- Private Healthcare (Medicover) and MultiSport Card
- Access to an e-learning platform
- Internal trainings, coaching and mentoring
- Possibility of changing position, department, gaining new knowledge and experience
- Healthy, comfortable and challenging environment
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
