business assistant (IT degree/student)

Responsibilities:

· Data upload (uploading master/reference data requested by data source owners to application)

· Monitoring data processing, and interfacing with application support team

· Provide 1st Level Support, direct contact with end-users and key-users in case of any business or technical issues, requests or questions

· Follow-up with end-users to confirm the resolution of issues and to close related tickets as appropriate

· Route end users and team administrators to regional service manager for initiation of change request propositions

· Track end user quality days

· Communicate updates on significant incidents and requests to end users.

· E2E ticket tracking and following up with owning organization of ticket as needed

· Validate issue resolutions prior to notifying the caller that the issue has been resolved.

· Perform issue tracking and analysis as input for Problem Management Process

· Preparing Business reports (online and offline)

· Taking care of process steps to be executed within the agreed SLAs.

· Constant communication with data vendors, Company organizations, and third party service providers.

Requirements:



· degree in computer science / IT student

· Good communication skills

· Fluent English (spoken & written)

· database knowledge will be an asset

· excel, Microsoft database, sql basics