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Business Analyst

Hays Poland

Kraków, małopolskie

Hays Poland

Business Analyst

Kraków
Business Analyst
Kraków
NR REF.: 1105253


Federal Express Corporation (FedEx Express)is the world’s largest express transportation company. Leveraging its unmatched air route authorities and extensive air/ground infrastructure, FedEx Express connects markets, within just 1 to 2 business days that comprise 90% of the world’s economic activity. The FedEx Express global transportation network provides rapid, reliable, time-definite delivery of documents, packages and freight shipments worldwide.
A state-of-the-art information technology network enables information-rich service offerings. More than 2.5 million customers are connected electronically with FedEx Express through its web site or Customer automation systems.

# FedEx honoured with the prestigious Investor in Human Capital emblem!#
FedEx ranked #9 among the FORTUNE World’s Most Admired Companies list.
FedEx Named One of the 2017 Best Workplaces for Diversity by Great Place to Work and Fortune.


We are looking for Business Analysts to join the European marketing organization within our Customer Analytics team. You will need to demonstrate a solid understanding of current and upcoming best practices in customer analytics and will make strategic recommendations to maximize investments in a cost-effective and financially prudent manner.

Role and responsibilities The Business Analysts will:

  • Develop a profound understanding of our customer base in support of delivering more effective marketing activities
  • Deliver insight through analysis to drive key business decisions or to address specific business questions
  • Involved with customer strategy development in conjunction with other marketing groups to influence customer touch points to realise more successful interactions and improve ROI.
  • Develop advanced tools for a holistic view of interactions and engagements with customers as well as analysing the key drivers to results.
  • Developing and managing reporting of KPI’s to provide metrics that are to be used to feed back into analysis and tools to influence future strategies

Profile’s requirements

  • Business school/University degree, preferably in Business Administration, Economics or Marketing
  • Experience in dealing with Marketing, Finance or Sales business cases
  • Very flexible and adaptable with a good general business understanding
  • Excellent interpersonal & negotiation skills with the ability to interact effectively throughout various functional groups and hierarchical levels
  • Excellent knowledge of English is a must (working language)
  • Strong analytical (numeric & strategic) and process thinking capabilities
  • Experience in managing projects with strong IT component:
  • Working knowledge of SAS Enterprise Miner or SAS Enterprise Guide
  • Knowledge of statistics
  • Strong MS Excel skills (pivot tables).
  • Affinity with technical tools such as (VBA, SQL, etc…)
  • Knowledge of Access / Oracle Databases is an advantage
  • Ability to manage internal cross-functional teams to fast-cycle strategic developments

Location and reporting line The candidate will be part of the FedEx Express Customer Analytics team reporting to the Customer Analytics Manager and will be based in Kraków, Al. Bora - Komorowskiego.

We offer:

  • Great working atmosphere
  • An extensive benefits package (private medical care, life insurance, sport cards, meal vouchers)
  • Occasional gift cards
  • Discounts
  • Opportunities supported by organization for personal and professional development
  • Tuition Assistance

We also take pride in the career development programs that we offer our employees as part of our people oriented philosophy.

Interested?

If this sounds like the right job for you then we look forward to hear from you soon.
If you wish to apply, please use the “apply” button.

Office Location: Al. Bora - Komorowskiego, Quattro building


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Hays Poland

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