Business Analyst (Customer Services Development)
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Medical Devices and Healthcare organisation, based in Noord-Brabant Netherlands.
1. Service Process creation definition
• Conduct interviews and requirements- and process-elicitation sessions with subject matter experts; collect and review of existing materials and work with domain experts to clarify and fill gaps as needed.
• You organize workshops and review sessions
• Work with prototyping team members in order to facilitate design and requirements decisions related to Process and tool interactions,
• Write services playbooks which exists out of procedures and work instructions, in order to formally and unambiguously document the business processes through which the services will be delivered.
• Collect information from domain experts on estimated activity level hour/efforts for service delivery within the documented workflows and capture these estimates in documentation, spreadsheets, and related process metrics / KPIs
• Facilitate review sessions with key stakeholders, documenting and implementing change requests related to the written service design and associated documentation and process diagrams. Maintain and version control changes through multiple iterations.
- Fluent in English (pre Dutch)
- Minimum of 3-5 years of experience in a customer service department or equivalent
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Rowin van der Zwaan.
The Company
Our client is a company driven by the mission to improve the lives of 3 billion people per year by 2025. In order to come closer to achieving their goal, they create cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to the employees who share their passion for improving lives, our client is at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy, respiratory care and services.Role Description
As a Business Analysist you play a key role in the development of new services. Together with other creative colleagues like designers, strategists, project managers and marketers, you work on bringing new ideas to life.Responsibilities
Your Responsibilities1. Service Process creation definition
• Conduct interviews and requirements- and process-elicitation sessions with subject matter experts; collect and review of existing materials and work with domain experts to clarify and fill gaps as needed.
• You organize workshops and review sessions
• Work with prototyping team members in order to facilitate design and requirements decisions related to Process and tool interactions,
• Write services playbooks which exists out of procedures and work instructions, in order to formally and unambiguously document the business processes through which the services will be delivered.
• Collect information from domain experts on estimated activity level hour/efforts for service delivery within the documented workflows and capture these estimates in documentation, spreadsheets, and related process metrics / KPIs
• Facilitate review sessions with key stakeholders, documenting and implementing change requests related to the written service design and associated documentation and process diagrams. Maintain and version control changes through multiple iterations.
Requirements
- Minimum bachelor degree in economics or business administration- Fluent in English (pre Dutch)
- Minimum of 3-5 years of experience in a customer service department or equivalent
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Rowin van der Zwaan.
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