Business Analyst Contact Center
Wrocław Business Analyst Contact Center
Wrocław
NR REF.: 1119234
Your new company
Market-leading Credit management company with its IT R&D center in Wrocław.
Your new role
The Business Analyst is responsible for monitoring performance of our Contact Center operations, understanding business needs and improvement opportunities, assessing the business impact of those changes, capturing, analysing and documenting requirements, and supporting the communication and delivery of requirements with relevant stakeholders.
The Business Analyst’s main responsibility is working with different stakeholders to help optimise the effectiveness and efficiency of our Contact Center teams in all countries. The Business Analyst plays an important part in establishing a vision for our front-office business processes and Contact Center solutions and works with our technical project leads, partners and colleagues from other functions to turn it into reality.
What you'll need to succeed
You need to have over 2 years of experience with Contact Center platforms & digital services, preferably in a multinational environment. English will be your main language at work, but knowledge of other European languages will be advantage. Your experience in workforce management will be plus. Furthermore, you need to be experienced with business process improvement, performance management, developing new services and managing development from idea to implementation. To help business operations succeed you should have good insight and understanding of Contact Center platforms and IT services.
Moreover, you should have understanding of SQL (databases, building queries and reporting).Solid Excel skills or other analytic tools’ knowhow will be appreciated. As a Business Analyst you should have degree in business, software engineering or other relevant field.
What you'll get in return
Our Client offers competitive salary, private medical care, benefit program and life insurance. In addition, you’ll be working in international environment and you’ll have opportunity to take part in team building events.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Wrocław
NR REF.: 1119234
Your new company
Market-leading Credit management company with its IT R&D center in Wrocław.
Your new role
The Business Analyst is responsible for monitoring performance of our Contact Center operations, understanding business needs and improvement opportunities, assessing the business impact of those changes, capturing, analysing and documenting requirements, and supporting the communication and delivery of requirements with relevant stakeholders.
The Business Analyst’s main responsibility is working with different stakeholders to help optimise the effectiveness and efficiency of our Contact Center teams in all countries. The Business Analyst plays an important part in establishing a vision for our front-office business processes and Contact Center solutions and works with our technical project leads, partners and colleagues from other functions to turn it into reality.
What you'll need to succeed
You need to have over 2 years of experience with Contact Center platforms & digital services, preferably in a multinational environment. English will be your main language at work, but knowledge of other European languages will be advantage. Your experience in workforce management will be plus. Furthermore, you need to be experienced with business process improvement, performance management, developing new services and managing development from idea to implementation. To help business operations succeed you should have good insight and understanding of Contact Center platforms and IT services.
Moreover, you should have understanding of SQL (databases, building queries and reporting).Solid Excel skills or other analytic tools’ knowhow will be appreciated. As a Business Analyst you should have degree in business, software engineering or other relevant field.
What you'll get in return
Our Client offers competitive salary, private medical care, benefit program and life insurance. In addition, you’ll be working in international environment and you’ll have opportunity to take part in team building events.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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