Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 1 rok
Wykształcenie: Wyższe magisterskie
Branża: Praca Logistyka, Praca Call Center / Telemarketing, Praca Obsługa klienta, Praca Transport / Spedycja / Praca dla kierowców, Praca Sprzedaż - Account Management
TRANSPOREON Group is the European market leader for e-logistics. We connect manufacturers, retailers and wholesalers with their logistics service providers through cloud-based software solutions. Our platforms TRANSPOREON, TICONTRACT and MERCAREON optimise transport logistics processes and the communication between industry, retailers, carriers, drivers and consignees. Not only economic, but also ecological optimization potentials are fully used thanks to our products.
We combine challenging assignments with a friendly working environment. We are bound together by our shared goals and vision for the company, even though we often come from very different backgrounds in terms of experience, culture and language. We trust in our abilities and dare to try out new things. The TRANSPOREON Group is an exciting place for fresh ideas – in many different locations around the world.
Apply now and become part of our team!
2nd Level Customer Care e-logistics Specialist
Scope of tasks:
- 2nd level support for technical enquiries from existing customers after the productive phase
- Analyzing, prioritizing and independent problem solving of error reports received via email and/or telephone
- Configuration of standard components for existing customers
- Close cooperation with the 1st level support team, development and project teams for solving technical support cases
- Monitoring our TRANSPOREON platform
How to convince us:
- Completed university studies in the field of Computer Informatics or a completed apprenticeship in the field of an IT Specialist with appropriate work experience
- Preferable work experience in the field of customer care
- You can read codes and can ideally program software (Java or Python are preferred)
- General database knowledge (MySQL, PostgreSQL, MaxDB)
- General knowledge of network protocols (VPN, HTTP(S), FTP(S), Proxy)
- Team-oriented and independent work habits as well as a distinctive customer care orientation with pronounced organization and problem solving skills
- Excellent language skills in Polish and English (Russian and Ukrainian are preferable)
We offer exciting career opportunities and a fair salary in a successful international company. Surrounded by a familiar working setting and highly motivated, international teams of IT and sales specialists, a dynamic and innovative sphere you will feel comfortable and safe at TRANSPOREON Group. With us you are contributing your own ideas into your daily job. Enjoy the fascinating environment of an innovative industry that we create from the top!
