Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 1 rok
Wykształcenie: Średnie zawodowe
Branża: Praca Obsługa klienta
Wincor Nixdorf is a leading European and worldwide manufacturer of ATMs and payment service systems. In 2014 we were placed as the 1st in terms of number of installed POS systems in Europe and 2nd in the world ranking of sold ATMs.
We are a leader in the development and deployment of advanced technologies such as biometric authentication technology of "Finger Vein" transactions and cashless payment technology.
We have been operating for 63 years. We have been present in Poland for 25 years. Apart from the local structures in Poland, we developed four competence centers: Global Customer Care Center, Regional Administration Center, Global Delivery Center and Research and Development Center.
Global Customer Care Center provides technical support services. We employ 550 professionals assisting customers in more than ten countries on four continents. We work continuously - 24 hours, 7 days a week in 18 languages. We are always ready to provide support, find effective solutions and helpful answers!
Currently we are looking for candidates to GCCC for a position of :
1st Level Agent with English
Apply and grow together with us!
Responsibilities:
- answer inbound customer calls
- provide support to the customer within requested area
- advise customers on appropriate actions on the phone
- cooperate with upper levels of technical support and field service engineers
- check quality of service tickets in customer service applications
Requirements:
- very good command of English (speech and writing)
- willingness to work in the shifts system
- knowledge of MS Office package
We offer:
- dynamic and multicultural work environment
- international assignments and projects
- flexible working hours in shift system
- training from the first day of work
- private medical care with family option
- life and accident insurance
- Multisport card (with partner, friend and child option)
- 26 days of holiday regardless of your seniority
- tea and coffee in the office
- fresh fruit every Friday
- hot meals during night shifts
