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Workflow Architect

Cyclad Sp. z o.o.

Cracow, małopolskie

Cyclad Sp. z o.o.

Workflow Architect

Od: Cyclad Sp. z o.o.
Miejsce pracy: Cracow

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: Od 3 do 5 lat

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - ERP, Praca IT - Konsulting, Praca IT - Programowanie / Analizy

Cyclad Sp. z o.o.

Project information:

  • Industry: Travel - Airline Business
  • Type of project: creating, defining and maintaining workflows and inquiries handling processes that meet state of the art shared service user experience
  • Location: Cracow
  • Project language: English
  • Project length: indefinite
  • Assignment start date: 01.2020
  • Remuneration: 18 000 - 20 000 gross PLN on employment contract; 21 000 - 24 000 net PLN on b2b

Project scope:

  • Design modern ticket workflow processes with cross-process (Finance, HR, Global Mobility etc.) functional scope in workflow solution (SSF)
  • Research and develop strategic road map & plan for workflow solution (SSF) to communicate rationale and generate/use data to support recommendations for future setup to fulfill demand of different processes. This should include process flows, user flows, audience research, benchmarked goals/KPIs, etc.
  • Design and develop contact center setup and organization structures and implement changes with respective operations centers
  • Collaborate with FI/HRS Process Architects and IT Project Team on UI design and on other related system interfaces during development and implementation
  • Develop business cases for future features as part of the strategic roadmap and pitch those for budget allocation together with IT Product Owner
  • Present future functionality to stakeholders for feedback and effectively communicate rationale behind choices backed by data
  • Create & document reusable and scalable workflows and ticket handling procedures that are modular, generic, and flexible. Base those on common practice build into SSF for most cost sensitive solutions
  • Ensure full reporting capabilities to fulfill all needs to steer, manage and report user experience and operational performance/efficiency in workflow solution (SSF)
  • Constantly improve operations knowledge of workflow solution (SSF) tool and new features including development of user instructions and training materials before implementation with support of Knowledge Management/Learning organization
  • Support for planning and conduct user testing, rapid prototyping, data analysis, usability and accessibility concerns

Competence demands:

  • Proven track record of professional experience in defining workflow service processes, with demonstrable success in implementing best in class processes
  • Extensive knowledge of standard workflow solutions - SAP SSF nice to have, optionally: ServiceNow, Zendesk, HubSpot, Salesforce, Atlassian etc.
  • Experience in IT related/business project management / SAP consulting
  • Passion for user experience & workflow optimization and experience with setting up most efficient service center structures globally
  • Ability to rapidly assess Customer environments from a business process, organizational and technological perspective, and effectively communicate opportunities for optimization.
  • Architecting end user focused and customer facing solutions
  • Overseeing the execution of the optimization/standardization projects and their operational transition
  • Excellent problem-solving skill & out of the box thinking
  • Excellent stakeholder management on various levels within global matrixed organization
  • Excellent verbal and written communication skills as well as reporting and presentation expertise
  • Travel as needed to accomplish tasks

We offer:

  • Stable long-term cooperation based on employment contract or b2b
  • Relocation package: 4000 PLN net
  • Flexible working hours
  • Perks including among others medical care, Multisport card and possibility to participate in interesting events
  • Challenging and rewarding job within a dynamically growing and prospective multinational organization
  • Cooperation and possibility to exchange knowledge with a team of professionals from a global consulting company
  • Key role in the company transformation

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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