Windows Desktop Team Lead

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Virtual Desktop pod. The intent of these new engineering pods is to provide a first-class user experience to client staff, adding increased levels of automation and cloud-based management to our EUaaS platform.

Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider client infrastructure environment, through the activities of the agile engineering pods.

The Windows Desktop engineering pod will continue to deliver CLIENT's build of Windows 10 (internally named CWX), review and define the hardware used for desktop and laptops devices, define the configuration to be applied to client's PCs, manage and control the core infrastructure management applications applied to CWX, and be accountable for all engineering work on CWX.

In 2020 we are expecting all engineering pods to be in setup mode so the focus will be to complete knowledge transfer from other client locations and initiating the various streams of work that will deliver extra levels of automation whilst moving to a more agile way of working. An appropriate agile way-of-working will be implemented, likely to be Scrum or Kanban.

The Windows Desktop Pod Leader role will be directly responsible for leading, directing and influencing their pod to achieve the strategic aims of ITID and the EUaaS platform.. Pod leader will be responsible for prioritizing the work with the business management team, clarifying requirements, and replenishing the queue for upcoming projects periodically. This include technical and team management of all staff in the pod, either directly or through pod managers. The pod will contain a team leader with whom the pod leader will share line management duties, but the pod leader will need to undertake direct line management of some staff

The Pod Leader will also need to work closely with the Browser Pod Leader, collaborating and sharing staff as needed.

• Lead the Windows Desktop engineering pod, providing staff leadership and technical direction on the owned technologies
• Act as a change agent for sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
• Drive an agile mind-set within the team by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
• Ensure the team's delivery is aligned with the ITID strategy and vision and also the Product Management direction
• Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
• Be accountable for the team's budget as assigned, perform vendor management as needed against assigned partners, following all applicable client and ITID policies and procedures for financial and team management
• Work with the ITID platform managers to identify and agree improvement opportunities, reallocating staff, products or services if this benefits the organisation
• With Product Management, prepare business cases for the implementation of new major products; support the delivery of these business cases up to board level

• BS/BA degree or equivalent experience
• Strong critical thinking and problem solving skills with clear communication
• Ability to collaborate with different roles to achieve common goals
• In-depth experience of engineering automated Windows desktop and laptop offerings in an enterprise, preferably within a Financial Services institution
• Deep knowledge of Windows desktop and linked technologies; Windows 10, Windows 7, GPOs, native Microsoft Windows management features, PC hardware, desktop builds, Windows application management, software licensing, and asset management
• Experience of associated technology areas: Microsoft Office, browsers, Java, Windows application development, virtual desktops, Windows security models and tooling, identity and access management tooling, Microsoft Systems Centre, WiFi and remote access
• Provide technical expertise throughout the software lifecycle including design, implementation and delivery
• Understanding cloud, virtualization, APIs, and modern software languages
• Strong interpersonal skills - ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
• Proven ability to articulate complex issues concisely, demonstrate innovation

• Knowledge of Lean Sigma practices, Innovation, Assertiveness.
• Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world