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User Support Specialist with English

Cyclad Sp. z o.o.

Warszawa, mazowieckie

Cyclad Sp. z o.o.

User Support Specialist with English

Od: Cyclad Sp. z o.o.
Miejsce pracy: Warszawa

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: 2 lata

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Hardware / Information Systems, Praca IT - Konsulting, Praca IT - Programowanie / Analizy

Cyclad Sp. z o.o.

Project information:

  • Project: IT Security Operations Services, Protection of public order
  • Location: Warsaw (Wola- Rondo Daszyńskiego whereabouts)
  • Working hours: 8/9 - 16/17
  • Project language: English
  • Remuneration: 6000-9000 PLN gross (UoP), 7000-10000 PLN net +VAT (B2B).

Responsibilities:

  • Providing high quality technical assistance and support services for both internal and external users
  • Processing simple and complex service requests and incidents reported via self-service portal, phone, email
    or in person
  • Proposing workarounds, troubleshooting and analysing reported incidents
  • Escalating reported issues to domain specific support lines if necessary
  • Providing user guidance and advice
  • Contributing to knowledge base development
  • Contributing to support service improvement

Requirements:

  • At least 2 years (full time) experience at the similar position
  • At least one of Microsoft, Cisco or any Service Management certificate
  • Excellent understanding of complex information systems and their interoperability
  • Knowledge of IT end users infrastructure (workstations, printers, peripherals etc.)
  • Knowledge of workstations’ management services and operating systems
  • Knowledge of TCP/IP networking and related services
  • Very good English (B2 level is a must)

We offer:

  • Clear and real opportunities for further career development
  • Various external and internal training
  • Stable employment contract (B2B or regular employment contract)
  • Good working atmosphere in a brand new business center
  • Multisport card and private medical care
  • Regular team building / Integration meetings
  • Chill out areas
  • Fresh fruits and coffee in office
  • Free internal language courses and many, many more

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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