Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems, Praca IT - Konsulting, Praca IT - Programowanie / Analizy
Project information:
- Project: IT Security Operations Services, Protection of public order
- Location: Warsaw (Wola- Rondo Daszyńskiego whereabouts)
- Working hours: 8/9 - 16/17
- Project language: English
- Remuneration: 6000-9000 PLN gross (UoP), 7000-10000 PLN net +VAT (B2B).
Responsibilities:
- Providing high quality technical assistance and support services for both internal and external users
- Processing simple and complex service requests and incidents reported via self-service portal, phone, email
or in person - Proposing workarounds, troubleshooting and analysing reported incidents
- Escalating reported issues to domain specific support lines if necessary
- Providing user guidance and advice
- Contributing to knowledge base development
- Contributing to support service improvement
Requirements:
- At least 2 years (full time) experience at the similar position
- At least one of Microsoft, Cisco or any Service Management certificate
- Excellent understanding of complex information systems and their interoperability
- Knowledge of IT end users infrastructure (workstations, printers, peripherals etc.)
- Knowledge of workstations’ management services and operating systems
- Knowledge of TCP/IP networking and related services
- Very good English (B2 level is a must)
We offer:
- Clear and real opportunities for further career development
- Various external and internal training
- Stable employment contract (B2B or regular employment contract)
- Good working atmosphere in a brand new business center
- Multisport card and private medical care
- Regular team building / Integration meetings
- Chill out areas
- Fresh fruits and coffee in office
- Free internal language courses and many, many more