Transition Manager
Gdynia Transition Manager
Gdynia
NR REF.: 1130297
For our Client, an international company based in Gdynia we are currently looking for a Transition Manager.
As Transition Manager you will be responsible responsible for working with Project Managers on several different outsourcing programs to create project plans, track progress on work schedules, track budget progress and rates, keep plans up to date and publish results, create and present management reports on project outcomes and status.
Key responsibilities:
• Build close rapport with key internal stakeholders and Clients
• Strong focus on positive transition outcomes, in line with the Client's needs
• Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live
• Compliance and continuous improvement of the Transition Methodology
• Thorough and proactive project tracking – risk, issue, escalation and milestone management
• Strong budget management, with usage on budget templates
• Team management during transition
• Facilitates daily/weekly/monthly meetings with all stakeholders to collect status and discuss project issues
• Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status
• Help on documenting policies and procedures to be used as best practice
• Handling prospect or existing client presentations
• Respond to RFI/ RFP’s along with the solutions team
• Successful management of large/multiple transitions of Clients’ processes in the F&A/Travel/Contact Center domain
Qualifications required to take this role:• Very good English language knowledge (B2/C1)
• Any other European language is nice to have
• Deep understanding of the different aspects of BPO business – SLA, Baselining. QA
• Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies especially related with Finance & Accounting / Travel / Contact Center
• Participated in F&A transitions with different levels of complexity
• Participated in process discovery/due diligence exercise prior transition
• Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues
• At least 3 years of intense customer facing roles
• Strong Project Management skills
• Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)
• Understanding of process improvement methodologies – preferably Six Sigma, Yellow/Green Belt
Good knowledge of MS Project and MS Visio (process mapping methodologies)
Benefits:
• Work for international Clients
• Wide range of development and training options
• Performance bonus
• Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
• Friendly atmosphere
• Team going outs
• Fruit Mondays to start your week with energy
Gdynia
NR REF.: 1130297
For our Client, an international company based in Gdynia we are currently looking for a Transition Manager.
As Transition Manager you will be responsible responsible for working with Project Managers on several different outsourcing programs to create project plans, track progress on work schedules, track budget progress and rates, keep plans up to date and publish results, create and present management reports on project outcomes and status.
Key responsibilities:
• Build close rapport with key internal stakeholders and Clients
• Strong focus on positive transition outcomes, in line with the Client's needs
• Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live
• Compliance and continuous improvement of the Transition Methodology
• Thorough and proactive project tracking – risk, issue, escalation and milestone management
• Strong budget management, with usage on budget templates
• Team management during transition
• Facilitates daily/weekly/monthly meetings with all stakeholders to collect status and discuss project issues
• Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status
• Help on documenting policies and procedures to be used as best practice
• Handling prospect or existing client presentations
• Respond to RFI/ RFP’s along with the solutions team
• Successful management of large/multiple transitions of Clients’ processes in the F&A/Travel/Contact Center domain
Qualifications required to take this role:• Very good English language knowledge (B2/C1)
• Any other European language is nice to have
• Deep understanding of the different aspects of BPO business – SLA, Baselining. QA
• Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies especially related with Finance & Accounting / Travel / Contact Center
• Participated in F&A transitions with different levels of complexity
• Participated in process discovery/due diligence exercise prior transition
• Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues
• At least 3 years of intense customer facing roles
• Strong Project Management skills
• Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)
• Understanding of process improvement methodologies – preferably Six Sigma, Yellow/Green Belt
Good knowledge of MS Project and MS Visio (process mapping methodologies)
Benefits:
• Work for international Clients
• Wide range of development and training options
• Performance bonus
• Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
• Friendly atmosphere
• Team going outs
• Fruit Mondays to start your week with energy
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
