#

Technical Support with German

Cyclad Sp. z o.o.

00-872 Warszawa, mazowieckie

Cyclad Sp. z o.o.

Technical Support with German

Od: Cyclad Sp. z o.o.
Miejsce pracy: 00-872 Warszawa

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: 2 lata

Wykształcenie: Wyższe inżynierskie

Branża: Praca IT - Konsulting

Cyclad Sp. z o.o.

Cyclad is an international consulting company operating in the IT/ICT sector. Our core services include Employment Support Services, Cyclad Tools, IT Outsourcing and Software House. Our mission is to provide services of the highest quality and at the same time maintain partner relations with our Clients as well as with our Employees.

At the moment, for our Client - an international IT company specialized in providing IT security - we are looking for German Speakers who are interested in working as a Technical Support Engineers in Warsaw.

Job specification:
• Diagnosing and resolving cases raised by customers of the Company’s services including anti-virus, anti-spam, encryption and Data Protection, Messaging Gateway and Web Gateway Security, across both email and web
• Professionally handling incoming customer contacts via emails, phone, customer portal and chat sessions
• Managing own workload and remain accountable, promoting a positive team approach under pressure
• Being flexible and willing to adjust to new patterns, shift work and responsibilities
• Log all incoming technical issues with precise and comprehensive information in a professional and timely manner
• Strive for resolution on first contact, and escalate within acceptable SLAs where unable to resolve on first contact
• To adhere to process and procedure on all contact and further recommend improvements where possible
• Sharing gained knowledge with other Tech Support Engineers
• Professional manner throughout oral and written communication and responses with clients

Requirements:
• Fluency in English and German
• Customer support experience
• 2+ years of working knowledge and experience in troubleshooting applications and platform faults in Enterprise environments
• Hands On Experience Across operating systems such as Windows Server/Client and Linux and Enterprise Level Infrastructure Technology: Active Directory, Domain Name System, DHCP
• Networking knowledge: TCP/IP, Packet Switching, Routing, Network Topologies and Security
• Excellent analytical and problem solving skills
• Good interpersonal skills with experience of effectively interacting with other teams and cultures
• Working knowledge of firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners

Optional requirements:
• Knowledge of VMware, Hyper-V and Windows Exchange and/or other Mail systems
• Working knowledge of Relational Database principles and methodologies (Oracle)
• MCSA, MCSE, CCNA or CompTIA Security+ relevant industry certifications

We offer:
• Challenging work in the rapidly growing, global company
• Great potential for development
• Competitive salary with attractive benefit package
• Excellent working atmosphere

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

Czy chcesz otrzymywać oferty pracy na podobne stanowiska?

Utwórz powiadomienie e-mail
Zapisz mnie

Zapisani kandydaci otrzymują informacje jako pierwsi.

Podziel się ze znajomymi