Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe inżynierskie
Branża: Praca IT - Bazy danych
For our Client, who creates complex solutions and provides services adjusted to the requirements of the dynamically developing e-commerce market, we are looking for Technical Support Specialist to join their team in Poznań.
Job specification:
- Solving technical issues of the company’s merchants during integration process and transaction processing
- Answering technical issues and questions from merchants via email and phone regarding integration between their services with merchant’s software
- Case ownership, contact person for the merchants, resolving tickets as well as creating tickets to the other departments and lead to the final closure of the tickets
- Gathering of all relevant information and use of solution scenarios in order to identify/reproduce/ resolve the merchant query
- Explaining and updating technical documentation for merchants and Customer Support first line with new products and tools descriptions, use cases helping during integration process
- Preparing DB Queries to support diagnosis and resolution of any technical issues
- Preparing DB Queries for additional reports
- Creating internal tools for automation issues analysis
Requirements:
- Degree in a technical field of studies
- Technical understanding
- Previous technical customer support experience
- Experience with databases (such as MySQL or/and MS SQL)
- Fluency in English
- Strong spoken and written communication skills
- Well organized and self-reliant working approach
- High readiness to learn and an ability to work under pressure
- Basic knowledge of following languages will be an advantage: JAVA, PHP, HTML, CSS, JavaScript
We offer:
- Challenging work in a dynamic international environment and great potential for development
- Series of trainings
- Friendly work atmosphere in a young cooperation-driven team
- Full-time employment and permanent job contract
- Competitive salary and benefits package