Technical Support Engineer
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Healthcare organisation, based in Utrecht Netherlands.
Forcare has an inspiring international work environment that provides the possibility to balance work and home with lots of opportunity to grow your career and making a difference.
● Answers questions regarding installation, configuration and product functionality.
● Provides support remotely from the office, occasionally onsite.
● Collaborates, if needed with Development, to resolve complex technical issues and if possible to prevent these issues from happening again.
● Updates the knowledge base.
● Can provide technical training occasionally.
● Can implement technical change requests.
● Manages environments (OS + software).
● Upgrading Forcare software / 3rd party products / OS + security patches.
● Runs reports, executes Proactive support + monitoring of critical systems.
● Updates licenses.
Personal skills:
● “Get things done” mentality.
● Pro-active attitude.
● Strong analytical skills.
● Interpersonal abilities (Can relate well to others, both colleagues and customers).
● Effective communicator in English (both oral and written).
● Customer-oriented.
● Flexible in working hours, travel and work environments.
● Team player.
● A technical professional with at least 3 years of experience with supporting complex IT solutions.
● Provided support for software products within the healthcare market.
Required:
● Higher education (Bachelor).
● Good verbal and writing skills in English and Dutch.
● Operating systems (Windows Server / Linux).
● Database management and writing SQL queries.
● One or more script languages.
● HTML/XML/SOAP.
● Infrastructure and Network troubleshooting.
Preferred:
● Proficient with Apache Tomcat (installation, configuration, maintenance).
● Knowledge of Healthcare communication standards (DICOM, HL7, IHE).
Heb je interesse en wil je meer weten over deze functie, reageer dan door op solliciteer te klikken en contact op te nemen met Tim de Jong
The Company
The Technical Support Engineer at Forcare provides support to the company and its partners/customers.Role Description
A role as Engineer in the Forcare Customer Support team consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the Forcare implementations in hospitals, which makes the job challenging.Forcare has an inspiring international work environment that provides the possibility to balance work and home with lots of opportunity to grow your career and making a difference.
Responsibilities
● Handles support tickets, takes phone calls.● Answers questions regarding installation, configuration and product functionality.
● Provides support remotely from the office, occasionally onsite.
● Collaborates, if needed with Development, to resolve complex technical issues and if possible to prevent these issues from happening again.
● Updates the knowledge base.
● Can provide technical training occasionally.
● Can implement technical change requests.
● Manages environments (OS + software).
● Upgrading Forcare software / 3rd party products / OS + security patches.
● Runs reports, executes Proactive support + monitoring of critical systems.
● Updates licenses.
Personal skills:
● “Get things done” mentality.
● Pro-active attitude.
● Strong analytical skills.
● Interpersonal abilities (Can relate well to others, both colleagues and customers).
● Effective communicator in English (both oral and written).
● Customer-oriented.
● Flexible in working hours, travel and work environments.
● Team player.
Requirements
Experience:● A technical professional with at least 3 years of experience with supporting complex IT solutions.
● Provided support for software products within the healthcare market.
Required:
● Higher education (Bachelor).
● Good verbal and writing skills in English and Dutch.
● Operating systems (Windows Server / Linux).
● Database management and writing SQL queries.
● One or more script languages.
● HTML/XML/SOAP.
● Infrastructure and Network troubleshooting.
Preferred:
● Proficient with Apache Tomcat (installation, configuration, maintenance).
● Knowledge of Healthcare communication standards (DICOM, HL7, IHE).
Other information
Position is in Zeist (can be Eindhoven). Candidate needs to transfer top permanent position within the company after 1 year.Heb je interesse en wil je meer weten over deze functie, reageer dan door op solliciteer te klikken en contact op te nemen met Tim de Jong
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
