Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems
For our client - the international company, specialized in the field of data security and information management we are currently seeking individuals for the position of Technical Support Engineer.
Job specification:
- Provide technical information and diagnostic assistance that will reduce the overall time to resolution of customer issues, via phone, e-mail, support forum postings, and web case submissions
- Communicate effectively with peers to ensure that technical issues are addressed in a timely manner
- Represent company through conference calls with customers, internal stakeholders and third parties to engage next level issue resolution
- Document and report design, reliability and maintenance issues
- Work as part of a Follow the Sun 365-day operation
- Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products
- Research a wide variety of technical subjects including operating systems, software, security and third party applications
- Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken, emails, contacts, and other pertinent information
- Consistently share problem/cause/resolution information, troubleshooting tips, white papers, best practices, case studies, training information, etc., for the issues that you work on with customers by creating knowledge base articles. Help to keep the knowledge base up to date by updating and modifying information as needed.
- Provide leadership in processes and procedures that will improve overall effectiveness of Support
- Provide on-site customer assistance as required
Requirements:
- Must have excellent verbal and written communication skills in English and French
- Customer service and troubleshooting skills are required for this position as well as organizational skills, and the ability to consistently meet deadlines
- Ability to troubleshoot and identify network and software issues
- Desired technical skills/experience include: Symantec Endpoint Protection, Microsoft Windows (servers, desktops, Active Directory), databases (Microsoft SQL Server or Oracle), Microsoft IIS, VB scripting (or similar), DNS, TCP/IP, Unix/Linux, Mac OS X and a sound working knowledge of PC/network and computer security
- Proven Technical Support experience is essential
- SSCM experience is an advantage
We offer:
- Challenging work in the rapidly growing, global company
- Great potential for development
- Excellent working atmosphere ad a wide range of bonuses (IT trainings, gym and lunch passes, life and health insurance)
In accordance with the Act of August 29, 1997 on the protection of personal data, Cyclad Sp. z o.o., headquartered in Warsaw, is the data controller. Data are processed for the recruitment purposes, and potential employers or Cyclad companies from outside the European Economic Area may have insight into the data. Each candidate has access and possibility to edit his data. Providing data is optional but necessary to take part in the recruitment.
Please enclose the following statement in your application:
„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding to my qualifications.”
