Technical Support Coordinator
Kraków Technical Support Coordinator
Kraków
NR REF.: 1123552
For global nutrition company, we are currently looking for Technical Support Coordinator.
This is a position mainly responsible for providing Members, users web applications with Excellent Customer Service. This includes, but is not limited to:
Requirements:
We offer:
Kraków
NR REF.: 1123552
For global nutrition company, we are currently looking for Technical Support Coordinator.
- Location: Cracow
- Form of cooperation: B2B/temporary contract
- Rate: 50-60 pln/h netto + vat
- Start date: June/July 2019
This is a position mainly responsible for providing Members, users web applications with Excellent Customer Service. This includes, but is not limited to:
- Reviewing and responding to inquiries in our CRM systems
- Analysing session recordings of our users interacting with our web applications
- Creating and monitoring incidents in our support systems, including first triage and investigation where possible
- Identifying and recommending UX/UI improvements to the relevant teams
- Maintaining and providing reports to summarise activities when requested
- Assist in providing feedback on requirement documentation with gained insights from support activities
Requirements:
- Outstanding analytical skills.
- Customer Service Excellence.
- Affinity with Website and E-Commerce technology and willingness to acquire further knowledge on technology platforms
- Ability to understand and learn complex workflows and processes in a timely manner
- Should be happy to work in a time-pressured environment, handling a variety of tasks, and able to prioritise these as appropriate
- Self-starter who is not afraid to take ownership on a variety of tasks related to support inquiries
- PC literacy essential in a wide variety of applications, including but not limited to MS office applications.
- Command of the English language both verbally as well as in written form.
We offer:
- Opportunity to be involved in international projects
- Benefits: Medicover, Multisport
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